Category: Platform Adoption & Governance

Make the Most Out of Your Atlassian Cloud Investment

The first part of this series reviewed the importance of customizing your Atlassian Cloud tools and workflows to suit your organization’s needs. Customizing your Atlassian Cloud implementation supports collaboration, increases efficiency, and offers insights into your performance.

While Atlassian Cloud’s product suite is highly customizable, getting the most from your migration to Atlassian Cloud may require you to adjust your existing processes. These changes can necessitate training to bring your employees up to speed on using Atlassian Cloud tools and familiarize them with new workflows.

In this second part of our series, you’ll learn when and why your organization should adjust workflows and processes after migrating to Atlassian Cloud. Then, you’ll explore the importance of effective employee training in making the most of your Atlassian Cloud implementation.

Optimizing Atlassian Cloud Processes

To be successful in today’s business landscape, you need to be agile and efficient. One way to achieve this is by adopting modern, cloud-based tools like Atlassian Cloud. However, simply adopting the tool isn’t enough. You must fine-tune your processes and workflows to fully incorporate Atlassian Cloud capabilities.

Optimizing your workflows and customizing your Atlassian Cloud tooling boosts your overall productivity, makes software development seamless, and helps you maintain a competitive edge, and help support compliance while meeting business needs.

When Should You Adjust Processes and Workflows to Optimize Atlassian Cloud Functionality?

While adjusting your processes to accommodate Atlassian Cloud may feel daunting, the benefits of doing so are substantial. The following sections will help you better understand when and why these adjustments are necessary and what advantages they bring.

Your Legacy Tooling Is Causing Inefficiencies

Legacy tools may lack customization, can be prone to security breaches, and often prove difficult to maintain. Incorporating Atlassian Cloud tools can help you ease these bottlenecks.

As the first part of this series outlined, Atlassian Cloud tools are accessible and flexible, making it effortless to perform customizations and introduce integrations to fit your teams’ needs. Integrating with third-party applications also allows developers to create seamless workflows that reduce data silos.

Atlassian Cloud also helps maintain the security and compliance of your infrastructure. Because Atlassian Cloud has such thorough security protocols and standards, it adds another layer of protection to your environments, ensuring industry-standard security and compliance and reducing data breaches.

Incorporating Atlassian Cloud-supported tools and adapting your processes to make the most of them can be invaluable for unlocking the additional value in your Atlassian Cloud investment. The more Atlassian Cloud tools you use, the more streamlined those workflows become. For instance, your teams can use Jira Software to manage projects, Confluence to collaborate, and Bitbucket to manage source code. Since these tools are all supported by Atlassian Cloud, you can centralize your operations and eliminate inefficiencies.

You Want to Increase Efficiency Using Automation

Performing repetitive tasks manually is laborious and cumbersome. Besides being wildly inefficient, it’s not beneficial to employee morale. Assigning someone to perform these duties under-uses and undervalues their expertise. If your pre-migration processes relied on performing tasks manually, you’ll want to adjust those processes once you’ve moved to Atlassian Cloud.

Atlassian Cloud tools like Jira Software allow you to automate tasks like status updates, notifications, and issue assignments. This automation frees your teams to focus on more important tasks, reducing manual work and increasing efficiency. And by designing workflows that are built to use Jira Software, you’re guaranteeing your Atlassian Cloud implementation will be efficient by design.

You Want to Improve Agile Processes and Implement Planning Tools

Agile is a crucial part of modern software development. It’s not just an ideal approach that businesses should implement when building software—it’s a requirement for businesses who want to create flexible, high-performing applications at scale.

The benefits of adopting Agile processes and planning tools are substantial, and they’re enhanced further with your Atlassian Cloud investment.

First, Agile processes provide greater flexibility and adaptability in project management, allowing teams to respond quickly to changing requirements and customer feedback. This approach emphasizes teamwork, collaboration, and continuous improvement, fostering a more engaged and motivated workforce.

Agile methodologies also result in a faster time to market, as teams work in short sprints with clear deliverables and milestones, allowing for more efficient project delivery.

Jira Software supports agile development through its collaboration and planning capabilities. This tool offers features like kanban boards, allowing teams to organize their work visually. Teams can also use Jira Software’s scrum capabilities to manage backlogs, sprints, and user stories, making planning and prioritization easier.

By developing agile processes and applying them to cloud-based planning tools like Jira, teams can work more efficiently and collaboratively, improving productivity and delivery times.

The Hidden Costs of Siloed Communication

Another reason to update your organization’s processes is to improve inter-team communication and reduce siloing. If silos bind your pre-migration workflows, you’ll actively need to fight siloing leading up to and following your Atlassian Cloud migration.

Siloing is high-risk: it can lead to less than 50 percent business outcome predictability because of unclear roles and a lack of inter-team communication and collaboration. So, if your organization suffers from silos, it’s time to revamp your processes.

Atlassian Cloud Confluence is a collaboration tool you can customize to fit your organization’s needs. Creating processes that integrate tools like Confluence ensures your workflows fight siloing and improve communication. It allows teams to create, share, and collaborate on documents so that everyone agrees. Confluence integrates with other Atlassian Cloud tools, like Jira Software, to ensure that teams work together seamlessly.

You Want to Optimize ITSM Processes

IT service management (ITSM) plays an important role in maintaining overall efficiency and repeatable workflows. With effective ITSM processes, you can facilitate seamless and consistent IT asset management, change management, incident management, and more. If your ITSM processes and tooling are outdated or ineffectively implemented, your customer impact will be low.

Atlassian Cloud offers several tools you can customize to fit your organization’s ITSM needs, including Jira Service Management (JSM) and Opsgenie. These tools allow teams to manage incidents, service requests, and changes in a centralized manner, reducing complexity and streamlining processes.

Optimizing Processes with the Help of an Atlassian Solution Partner

Atlassian Solution Partners, like Cprime, can help you identify workflows and processes that can benefit from updating to best leverage Atlassian Cloud capabilities. We can perform a consulting role, analyzing existing workflows and creating strategies to help you make the most of Atlassian Cloud tools.

First, we help your organization identify areas that could benefit from updates to improve efficiency, collaboration, and communication. These may include processes that are currently handled manually, using outdated technology, or not integrating well with other systems. We can assess these processes and help you implement Atlassian Cloud tools to streamline and automate.

Next, we develop a strategy to customize the tools to your organization’s needs, set up integrations between different Atlassian Cloud tools, and create optimal workflows. Cprime experts will help you leverage your Atlassian Cloud tools to generate more streamlined, efficient processes and workflows.

The Importance of Retraining: How Partners Like Cprime Can Help

Solution Partners can also provide ongoing support and training to ensure your organization uses Atlassian Cloud tools to their full potential.

After migrating to the Cloud or introducing new Atlassian Cloud tools, retraining is a best practice to ensure employees can use the new tools efficiently and effectively. This can help to maximize the benefits of the new tools and mitigate any potential risks associated with misusing them.

Solution Partners can help you retrain your team on using the new Atlassian Cloud tools, share best practices for collaboration, and show you how to customize the tools to meet your organization’s changing needs. This can be especially important for organizations unfamiliar with agile methodologies, DevOps practices, or ITSM frameworks, common use cases for Atlassian Cloud tools.

In addition, we provide ongoing support and guidance to ensure that your employees can use the tools effectively. This includes answering questions your team has, helping you troubleshoot issues, and helping you implement best practices. By providing this support, we ensure your employees can use the Atlassian Cloud tools effectively and to their fullest potential.

Conclusion

Adapting processes to suit your newly adopted Atlassian Cloud tools benefits your organization by increasing efficiency, improving collaboration, and facilitating better communication.

Redefining processes and retraining employees can be challenging to do alone, especially right after migration. An Atlassian Solution Partner like Cprime can make this process redefinition easier. We’ll help you identify areas of improvement, develop tooling implementation strategies, and provide ongoing support and guidance to your employees.

Read this case study to learn how a camera tech pioneer leveraged Cprime expertise for their large-scale Atlassian Cloud migration and optimization.

Whether you’re implementing automation, collaboration across teams, or shortened release cycles, Atlassian Cloud offers a broad suite of integrated tools to help you meet your goals. Atlassian Cloud’s flexibility enables your organization to pick Cloud-backed tools suited to your specific workflows, including DevOps and Agile workflows, IT service management (ITSM), and work management.

Besides being able to pick from tools like Jira Software, Confluence, and Trello, you can customize each one to meet specific teams’ and users’ needs. As a matter of fact, this flexibility allows you to tailor your Atlassian Cloud implementation to get the most out of your investment.

In this blog, which is the first part of a two-part series, we’ll explore the importance of customizing your Atlassian Cloud tools and workflows to suit your organization’s unique needs and the role that Atlassian Solution Partners like Cprime play in fine-tuning your organization’s Cloud implementation.

Customizing Atlassian Cloud Tools

The two key attributes of Atlassian Cloud tools that always need customization are functionality and appearance, which affect how a team uses the tool.

One example is Jira Software, a project management tool that ensures that software development teams and business teams alike can create plans, track progress, release, report, and automate various projects.

Customizing your Jira Software features and appearance is crucial for tailoring the tool to fit your team’s workflows. For example, it helps streamline your processes, improve collaboration, increase productivity, and create a more intuitive and enjoyable user experience.

The following are some of Jira Software’s functional customizations:

• Create, edit, and configure Jira workflows to reflect a project’s specific process and requirements, including customizing statuses, transitions, and notifications.
• Create additional custom fields to capture additional data. Data could include customer details, priority, or any other custom fields that make sense for your project.
• Implement add-ons and other integrations to extend Jira Software’s capabilities. For example, you can add agile planning tools, time-tracking tools, or other integrations that help your team be more efficient.

Jira Software also offers some customization to its appearance:

• You can customize which Jira Software fields are visible on various screens so that unnecessary elements don’t distract from what’s more important, significantly increasing team productivity.
• You can also build custom Dashboards, offering tailored views of reports, task lists, and more, so stakeholders can access the right information at the right time.
• Custom color options can reinforce your organization’s brand identity by promoting a consistent and professional look across your tools and applications.

As this quick overview of Jira Software shows, Atlassian’s Cloud tools are flexible and designed to support customizations that meet your needs. Consequently, when implemented correctly, these customizations benefit your workflows’ efficiency and impact.

Customizing Atlassian Cloud for Your Workflow

Atlassian Cloud provides several tools that you can use for various use cases. The following explores how you can customize Atlassian Cloud tools to suit your DevOps, ITSM, and Agile workflows.

DevOps

DevOps is a software development method that helps organizations enhance collaboration, communication, and agility across software development and operations teams. Further, this strategy helps automate the build, deployment, and release of software applications, increasing the efficiency of the software development lifecycle.

Using tools that encourage efficiency and collaboration is key to DevOps processes. However, while many DevOps tools saturate the market, few support the customizations that could drastically improve your DevOps implementation.

Atlassian Cloud supports this customizability, allowing teams working in different stages of software development to complete their specific tasks more efficiently. Let’s explore some of Atlassian Cloud’s DevOps-supporting tools and how you can customize them to optimize your workflows.

Bitbucket is an Atlassian Cloud tool that benefits DevOps processes. Teams can use Bitbucket for code collaboration and version control, which enables them to manage their source code, collaborate on code changes, and deploy code to production. It supports Git and Mercurial repositories and integrates with other Atlassian tools like Jira Software.

Suppose one of your teams uses Bitbucket as their code repository, and they want to ensure that their code meets certain quality standards before merging it into the main branch. To streamline internal DevOps culture, team leaders can customize Bitbucket to run automated code quality checks on every pull request. You can achieve this by setting up a Bitbucket Pipeline that runs static code analysis tools and unit tests on the code changes in the pull request. If the checks pass, you can automatically merge code into the main branch and trigger the next phases of operations to start.

By customizing Bitbucket, teams can work more efficiently, creating a seamless DevOps workflow that allows you to get high-quality software released faster.

ITSM

ITSM is a collection of processes that help organizations manage and support IT services, including IT infrastructure, software, and applications. Above all, it covers many activities and processes under the management umbrella, including incident, problem, change, service request, asset, and configuration management.

With the evolving functions around ITSM, IT teams find themselves restricted by the tools they use. This rigidity reduces the adaptability of organizational needs, collaboration, and value for faster delivery. Customizable Atlassian Cloud tools like Jira Service Management (JSM) to ease these bottlenecks.

JSM supports an effective ITSM strategy by helping you manage incidents and problem tickets. Teams can customize JSM to create a specific workflow for security incidents. The workflow comprises tasks like initial triage, investigation, resolution, and post-incident review. With this approach, the team can ensure they handle all security incidents in a consistent and standardized way.

Integrating JSM with other Atlassian tools can improve ITSM processes and increase business value by streamlining workflows and reducing manual effort. As a result, this leads to faster resolution times, better team communication, and improved customer satisfaction.

Agile

Agile processes are a set of iterative and incremental software development methodologies that prioritize collaboration, flexibility, and customer satisfaction. Based on the agile manifesto, agile development involves delivering work in smaller increments.

To implement Agile development successfully, teams need clear communication and designated spaces for collaboration. With Atlassian Cloud, you can access tooling that supports both. JSM, Jira Software, and Confluence are three Atlassian tools supporting Agile development. More than this, you can customize these tools to serve your agile processes and workflows better.

For example, your software development teams can use Jira Software to help manage their projects. Within Jira Software, they can create custom kanban boards composed of columns that state the progress of different stages of projects within their workflow. They can also add custom fields to their Jira issues to track additional information important to their team’s process, such as lead time or cycle time.

The ability to customize Atlassian Cloud tools is crucial in delivering business value in Agile environments. Specifically, Agile methodologies are iterative and require flexibility and adaptability to changing requirements. Using Atlassian Cloud tools, which support agile practices like scrum and kanban, your team can work faster and more effectively, helping you deliver higher-quality products and services to your customers.

Tailoring Your Atlassian Cloud Tooling with Cprime

Taking the time to examine workflows and processes is an essential step in optimizing any Atlassian Cloud implementation. Team leaders should start by identifying their key goals and objectives. This can help them focus on the most critical aspects of their workflow and identify areas that need improvement.

Analyzing the existing systems that use Atlassian Cloud is also crucial in identifying bottlenecks and inefficiencies that customizations can reduce. Teams should continuously monitor and evaluate their workflow and processes, ensuring they identify areas that require further improvement so they are always working at peak efficiency.

Even though you can perform these analyses internally, tailoring your tools requires an ultra-in-depth knowledge of Atlassian Cloud and its product suite. Using an Atlassian Solution Partner like Cprime can provide valuable insights into how to customize Atlassian Cloud tools and workflows to maximize the tools’ capabilities. Since we are experts in all things Atlassian Cloud, we can assess your teams’ needs and identify opportunities for your workflows and tooling, ensuring customizations are effective and sustainable as you scale.

As a Solution Partner, we also offer training and support, Agile coaching, and implementation to ensure optimal customization of Atlassian Cloud tools for both small businesses and large enterprises.

Leverage the expertise of Cprime to get the most out of your Atlassian Cloud implementations. For more information on how you can tailor your Atlassian Cloud tooling to meet your needs and benefit your workflows, get in touch with us and check out the second part of this series.