Part 1 – Lean, Agile, and Scrum

• Show how Scrum is aligned with the Agile Manifesto
• Know the history of Scrum and Agile
• Understand the value of other agile approaches
• Analyze the personality traits of a ScrumMaster
• Know when transparency inspection and adaptation are not working

Part 2 – Facilitation

• Know how to recognize divergent and convergent thinking
• Understand the challenges of integrating multiple perspectives
• Use facilitative listening
• Use alternatives to open discussion
• Know when not to be a facilitator
• Design a facilitated event
• Create a working agreement

Part 3 – Coaching and Training

• Understand the elements of a coaching stance
• Use coaching techniques
• Identify improvements to coaching interventions
• Be able to explain Scrum and its benefits to a stakeholder

Part 4 – Service to the Scrum Team

• Describe the qualities of a self-managing team
• Use techniques to enable a team to improve its own effectiveness
• Know different models for group development
• Facilitate the creation of a Definition of Done
• Explain development practices and how they are beneficial

Part 5 – Service to the Product Owner

• Describe Product vision and Product Goals.
• Know how to create a Product Goal with the Scrum Team and stakeholders.
• Create and refine a Product Backlog that supports achieving a Product Goal.

Part 6 – Service to the Organization

• Understand the organizational impediments that can affect your Scrum team
• Practice how to resolve organizational impediments

Part 7 – Scaling Scrum

• Recognize at least two approaches to scaling Scrum.
• Techniques for visualizing, and reducing dependencies.
• Benefits of feature teams versus component teams.

Part 8 – Organizational Change

• Understanding complex systems.
• Initiating organizational change.

Part 9 – Scrum Mastery

• How you as a ScrumMaster fulfill the Scrum values
• Recognize types of conflict
• Patterns for responding to conflict
• Effective leadership