Category: Enterprise Operating Model

ITFM Best Practices Part 2: Being Proactive, Building Accountability, and Gaining Trust

Building on the foundational practices of establishing a unified financial perspective and streamlining IT expenditure, covered in Part 1 of this series, we now turn our focus towards the critical aspects of proactive financial planning, creating accountability, and gaining stakeholder trust. 

These practices are essential for elevating IT Financial Management (ITFM) from a tactical function to a strategic partnership within the organization. In today’s competitive business environment, where technology plays a central role in driving innovation and operational efficiency, the ability to align IT spending with business objectives and foster a culture of accountability and transparency is more important than ever.

Be sure to check out the other parts of this series:

  1. Part One: Crafting a Unified Financial Perspective and Streamlining IT Expenditure
  2. Part Two: Being Proactive, Building Accountability, and Gaining Trust
  3. Part Three: Driving Strategic Growth through Leadership and Collaboration

Proactive Financial Planning

In the dynamic landscape of IT Financial Management, surprises are seldom welcome, especially when they pertain to budget variances and unexpected cost increases. Proactive financial planning stands as a bulwark against such uncertainties, ensuring that IT spending aligns closely with strategic business needs and objectives. 

This practice involves a meticulous comparison of planned versus actual IT spend, fostering a culture of foresight and preparedness within the organization.

Aligning Budgets with Business Needs

The cornerstone of proactive financial planning is the alignment of IT budgets with the evolving needs of the business. This requires a deep understanding of both the current operational requirements and the strategic vision of the organization. By integrating these insights into the budgeting process, IT leaders can ensure that resources are allocated efficiently, prioritizing investments that drive growth and innovation.

The Role of Continuous Monitoring

Continuous monitoring of IT spend against the budget plays a pivotal role in avoiding financial surprises. This approach enables organizations to identify variances early and adjust their strategies accordingly. Whether it’s a sudden spike in cloud storage costs or an unforeseen expense in software development, real-time monitoring provides the agility to respond effectively, minimizing the impact on the overall budget.

Engaging Application Owners

Engagement with application owners is crucial in the follow-up process of financial planning. These stakeholders often possess contextual insights that can explain variances and inform future budgeting decisions. By involving them in the financial planning process, organizations can foster a sense of ownership and accountability, ensuring that IT investments are made with a clear understanding of their impact on business outcomes.

Leveraging ITFM Solutions for Insightful Planning

Advanced ITFM solutions, such as those offered by LeanIX and Apptio, are invaluable tools for proactive financial planning. These platforms enable detailed tracking of IT expenditures, variance analysis, and scenario planning, providing IT leaders with the data and insights needed to make informed decisions. With features like automated alerts for budget anomalies and predictive analytics for future spending, these solutions empower organizations to stay ahead of financial surprises and align their IT spend with strategic priorities.

Proactive financial planning is a critical best practice in IT Financial Management, enabling organizations to navigate the complexities of IT spending with confidence and precision. The next section will explore the importance of creating accountability in IT spending, further reinforcing the strategic value of IT within the enterprise.

Creating Accountability

In the realm of IT Financial Management, creating a culture of accountability is paramount for ensuring that IT spending is both effective and aligned with the organization’s strategic goals. Transparency in IT costs not only demystifies the often complex nature of IT expenditures but also empowers cost center owners with the knowledge to make informed decisions about their technology investments. This section delves into how fostering accountability can transform IT spending from a mere operational necessity into a strategic asset.

Transparency: The Key to Empowerment

The first step towards creating accountability is ensuring transparency in IT costs. When cost center owners have clear visibility into how their budgets are being allocated and spent, it fosters a sense of ownership and responsibility. This visibility allows them to understand the impact of their spending decisions on the overall company finances and encourages them to think more critically about their IT investments.

Instilling a Sense of Ownership

By providing detailed insights into IT spending, organizations can instill a sense of ownership among cost center owners. This involves not just sharing costs, but also explaining the value derived from each investment. When stakeholders understand the direct correlation between their IT spending and business outcomes, they are more likely to make judicious decisions that align with the company’s strategic objectives.

The Role of ITFM Solutions in Fostering Accountability

Modern ITFM solutions play a crucial role in creating accountability within organizations. These platforms offer detailed tracking and reporting capabilities that provide a granular view of IT expenditures. Features such as customizable dashboards and automated reporting enable cost center owners to easily access and understand their spending data. Furthermore, these tools can facilitate benchmarking and trend analysis, helping stakeholders identify areas for improvement and make data-driven decisions.

Encouraging Responsible IT Spending

Creating accountability also involves encouraging responsible IT spending practices. This can be achieved through regular reviews of IT expenditures, setting clear budgetary guidelines, and establishing performance metrics that align IT spending with business outcomes. By holding cost center owners accountable for their spending, organizations can ensure that IT investments are made with a strategic purpose and contribute to the overall success of the enterprise.

Creating accountability in IT Financial Management is essential for transforming IT from a cost center into a strategic partner. Now let’s focus on the importance of gaining stakeholder trust through a transparent and collaborative approach to IT planning.

Gaining Stakeholder Trust

Trust is a cornerstone in the relationship between IT and the rest of the business. It’s built on transparency, consistent delivery, and open communication. In the context of IT Financial Management, gaining stakeholder trust involves more than just managing budgets effectively; it’s about fostering a collaborative environment where IT and business units work together towards common goals.

Fostering a Transparent and Collaborative Approach

The journey to gaining stakeholder trust begins with a commitment to transparency. This means making IT financial data accessible and understandable to non-IT stakeholders. By demystifying IT costs and clearly demonstrating the value IT delivers, stakeholders are more likely to view IT as a strategic partner rather than a cost center. Regular, open discussions about IT spending, priorities, and trade-offs are essential for maintaining this transparency.

Being Responsive to Business Needs

A responsive IT organization is one that listens to and addresses the needs of its business partners. This responsiveness is critical for building trust. It involves not just reacting to requests but proactively seeking out opportunities to support business objectives with technology solutions. Regularly scheduled meetings with business unit leaders can provide a forum for these discussions, ensuring that IT is aligned with and actively contributing to the business strategy.

Collaborating on IT Planning

Collaboration is key to aligning IT planning with business needs. This means involving business stakeholders in the IT budgeting and planning process, giving them a voice in how IT resources are allocated. Such collaboration ensures that IT investments are directly linked to business priorities, making it easier to demonstrate the value of IT spending. It also helps in setting realistic expectations about what IT can deliver, further strengthening trust.

Utilizing ITFM Tools to Enhance Collaboration

Advanced ITFM tools can significantly enhance the collaborative planning process. These platforms can provide stakeholders with real-time access to financial data, performance metrics, and project statuses. By giving business units visibility into IT operations, these tools help demystify IT spending and foster a sense of shared ownership over technology investments. Moreover, features like scenario planning and forecasting can facilitate strategic discussions about future investments and priorities.

But That’s Not All!

In wrapping up our exploration of building accountability and aligning IT with business objectives, it’s clear that these practices are pivotal for transforming IT Financial Management into a strategic force within the organization. Proactive financial planning, accountability, and stakeholder trust are not just operational necessities; they are strategic imperatives that enable IT to deliver value that resonates across the enterprise.

The next article in our series will delve into the final piece of the ITFM puzzle: driving strategic growth through leadership and collaboration. This discussion will focus on how IT leaders can leverage their unique position to not only manage technology investments but also to identify and capitalize on opportunities for innovation and growth.

ITFM Best Practices Part 1: Creating a Unified Perspective and Streamlining IT Expenditure

For organizations aiming to harness technology as a driver of innovation, efficiency, and competitive advantage, the strategic management of IT financials—IT Financial Management (ITFM)—is vital.

It’s not just traditional cost containment; it’s a dynamic, value-driven approach that aligns IT investments with broader business objectives. IT leaders must adopt ITFM practices to streamline IT spending and ensure that every dollar they spend is a strategic, goal-oriented investment.

But strategic ITFM isn’t simple or easy. It requires starting with a solid foundation: establishing a unified financial perspective and streamlining IT expenditure—necessary if you want to optimize resources, reduce waste, and align IT investments with overarching enterprise goals. 

In this 3-part article series, we’ll help you understand and start building that foundation, so you can transform your IT financial management from a cost-centric function to a strategic enabler of business success. Then you can pave the way for a more strategic, value-centric approach, positioning IT as more than a support function—as a key driver of organizational success.

Be sure to check out the other parts of this series:

  1. Part One: Crafting a Unified Financial Perspective and Streamlining IT Expenditure
  2. Part Two: Being Proactive, Building Accountability, and Gaining Trust
  3. Part Three: Driving Strategic Growth through Leadership and Collaboration

Crafting a Unified Financial Perspective

The adage “knowledge is power” holds particularly true regarding IT Financial Management. Effective ITFM is based on a centralized system that acts as a single source of truth for all technology-related expenditures. This unified financial perspective offers decision-makers the real-time and historical data they need to make informed strategic decisions.

The Centralized System: A Beacon of Clarity

A centralized ITFM system consolidates data from all over the organization, providing visibility into every facet of technology spend, highlighting waste like redundant vendor contracts, outdated or misaligned project allocations, and poorly managed labor costs. 

By eliminating the silos that usually get in the way of free-flowing financial data, you’ll achieve a level of clarity that lets you better optimize and utilize resources. This centralized system guides IT financial decisions, ensuring your investments align with your strategic objectives.

Enhancing Decision-Making and Resource Optimization

With a single source of truth, it becomes easy to identify where you’re overspending, uncover savings opportunities, and strategically decide where to allocate resources for maximum impact. 

It also facilitates finding where money is being wasted on redundant services and underutilized assets, so you can reallocate or retire resources that aren’t contributing to strategic goals. That way, you can trim excess spending without compromising on the quality or effectiveness of their IT services.

Moreover, a centralized ITFM system enhances collaboration between IT and other business units because everyone has a common language and framework for discussing IT investments. This fosters a culture of transparency and accountability, where everyone scrutinizes every tech dollar you spend for its potential to drive business value.

The Role of Technology in Achieving a Unified Financial Perspective

Advanced ITFM solutions, like LeanIX and Apptio, make it easier than ever to implement a centralized system. These tools offer powerful analytics, real-time data visualization, and customizable reporting to give you deep insights into your technology spend. 

By leveraging these tools, you can establish a single source of truth and then continuously monitor and adjust your IT financial strategies to keep pace with evolving business needs.

Streamlining IT Expenditure

Streamlining IT expenditure is about more than cutting costs; it’s about ensuring that every IT dollar spent is an investment in the organization’s future. Regularly auditing applications and services to identify where you’re overspending is a critical step in maintaining an efficient and cost-effective IT portfolio.

Regular Audits: The Path to Efficiency

Regular audits of IT assets is essential for promoting healthy growth, kind of like pruning a garden. By cataloging applications and services, you’ll identify overlaps where multiple tools perform the same function, and when under-utilized assets can be retired. This will both eliminate unnecessary costs and simplify the IT landscape, so it’s easier to manage and secure.

The Ripple Effect of Reducing Redundancy

Trimming excess spending goes beyond immediate cost savings. Reducing redundancy in IT leads to a more efficient operation, with teams spending less time navigating a cluttered technology environment. And, reallocating resources from redundant or underutilized assets to strategic initiatives can accelerate innovation and enhance your competitive edge.

Monitoring Usage Levels: A Strategy for Maximization

Of course, you can’t overlook the continuous monitoring of usage levels. Things change every day. Understanding how your IT assets are utilized can provide valuable insights into where investments are generating value and where adjustments are needed. This proactive approach supports data-driven decisions about scaling up or scaling down services as needed.

But That’s Not All!

Establishing a strong foundation in IT Financial Management is crucial for organizations aiming to leverage technology as a strategic asset. By crafting a unified financial perspective and streamlining IT expenditure, IT leaders can ensure that technology investments are not only efficient and cost-effective but also aligned with the organization’s strategic objectives. 

These foundational practices set the stage for a more comprehensive approach to ITFM, one that encompasses proactive planning, accountability, stakeholder trust, and alignment with business needs—key components that build upon the foundation laid in this first article.

We invite you to continue this exploration with us, as we uncover the strategies and insights necessary for transforming IT Financial Management into a strategic enabler of business success.

Why Agile Transformations Fail: Unpacking the Challenges and Solutions

Why Agile transformations Fail FAQs addressed in this article:

  • What is the primary reason Agile transformations fail? – The primary reason Agile transformations fail is due to general resistance to organizational change or culture clash, as identified by 47% of respondents in the 17th Annual State of Agile Report. This resistance reflects a disconnect between the Agile framework and the existing organizational culture.
  • How does leadership participation affect Agile transformation? – Leadership participation is crucial for the success of Agile transformations. A lack of leadership participation, noted by 41% of survey respondents, can hinder the successful implementation of Agile practices across the organization. Leaders must champion agility, embody its principles, and foster an environment that encourages collaboration and empowerment.
  • Why is management support important in Agile adoption? – Management support is critical in Agile adoption because it facilitates the necessary changes and overcomes resistance within the organization. Inadequate management support or sponsorship, cited by 38% of respondents, makes it challenging to drive Agile transformations and secure the resources needed for success.
  • What role does knowledge and understanding of Agile play in its adoption? – Knowledge and understanding of Agile play a significant role in its adoption. According to 37% of respondents, business teams often do not understand what Agile is or what it can do, leading to misalignment and difficulties in implementing Agile practices effectively. Educating all stakeholders about Agile principles and practices is essential for successful adoption.
  • How does insufficient training and education impact Agile transformation? – Insufficient training and education, identified by 27% of respondents as a barrier to Agile adoption, can lead to a lack of understanding and incorrect implementation of Agile methodologies. Comprehensive training programs are vital for equipping teams with the necessary knowledge and skills to succeed in an Agile environment.
  • What are some other notable challenges in Agile adoption? – Other notable challenges in Agile adoption include siloed teams causing delays (17%), clashes with company culture (14%), the inability to measure the value to the business (12%), and broken processes (11%). These challenges highlight the multifaceted nature of Agile adoption obstacles.
  • What strategies can organizations use to overcome challenges in Agile transformations? – Organizations can overcome challenges in Agile transformations by fostering an Agile mindset at all levels, engaging leadership and management, bridging the knowledge gap through comprehensive training, promoting cross-functional collaboration, implementing Agile metrics, and addressing process inefficiencies. These strategies help navigate the complexities of Agile transformations and pave the way for success.

Agile methodologies have emerged as a beacon for organizations striving to adapt quickly to market changes, innovate at speed, and deliver value continuously. However, the journey towards becoming a truly agile enterprise is fraught with challenges and complexities. The 17th Annual State of Agile Report sheds light on these obstacles, offering invaluable insights into why Agile transformations often stumble or fail to achieve their intended outcomes.

For decision-makers and high-level practitioners, understanding the pitfalls of Agile adoption is crucial. Many have witnessed firsthand how Agile and digital transformations can stall or collapse, leaving organizations grappling with the remnants of failed initiatives and unfulfilled promises. The reasons behind these failures are multifaceted and deeply rooted in organizational culture, leadership dynamics, and operational practices.

This blog post, drawing from the rich data and findings of the 17th Annual State of Agile Report, aims to unravel the complexities of Agile adoption challenges. It is tailored for those who are determined to steer their organizations towards successful Agile transformations, offering a roadmap to navigate the maze of common pitfalls. By dissecting the core challenges highlighted in the report and providing actionable strategies, we aim to empower leaders and practitioners to establish a new way of working that is truly agile, resilient, and capable of driving sustained innovation and value.

The Core Challenges of Agile Adoption

Agile transformations promise a world of efficiency, innovation, and customer satisfaction. Yet, the path to realizing these benefits is often obstructed by significant challenges. The report provides a comprehensive look into these obstacles, offering a mirror to the realities many organizations face. Let’s explore these core challenges and understand their implications on Agile transformations.

General Resistance to Organizational Change

A staggering 47% of respondents from the report identified general resistance to organizational change or culture clash as the primary barrier to Agile adoption. This resistance isn’t just about reluctance to adopt new processes; it’s a reflection of deeper cultural misalignments. Agile methodologies require a shift from traditional hierarchical structures to more collaborative and decentralized decision-making processes. Overcoming this resistance demands more than just mandates; it requires cultivating an organizational culture that embraces change, values experimentation, and learns from failures.

The Leadership Gap in Agile Adoption

Leadership plays a pivotal role in the success of Agile transformations. However, 41% of survey participants pointed out a lack of leadership participation as a significant hurdle. Agile adoption is not just about teams changing how they work; it’s about leaders changing how they lead. Leaders must become champions of agility, embodying its principles and practices. They need to foster an environment that encourages collaboration, empowers teams, and aligns Agile initiatives with strategic business goals.

Management Support: A Critical Missing Piece

Closely related to the leadership gap is the challenge of inadequate management support or sponsorship, cited by 38% of respondents. Agile transformations falter when they lack strong advocacy and support from management. This support is crucial for securing resources, removing impediments, and facilitating cross-functional collaboration. Management’s active involvement signals to the entire organization that the Agile transformation is a priority and that its success is critical to the organization’s future.

Bridging the Knowledge Gap

A significant portion of the survey respondents (37%) highlighted that business teams do not fully understand what Agile is or what it can do. This knowledge gap can lead to misaligned expectations, ineffective practices, and frustration on all sides. Educating business teams about Agile principles, practices, and benefits is essential for fostering collaboration and alignment between business and IT functions. It also ensures that Agile transformations are driven by a shared vision of delivering value to customers more effectively.

The Training and Education Hurdle

The report also sheds light on the importance of training and education, with 27% of respondents identifying it as a barrier to Agile adoption. Agile methodologies introduce new terminologies, practices, and ways of working that can be unfamiliar and daunting. Comprehensive Agile training programs are vital for equipping teams with the knowledge and skills they need to succeed in an Agile environment. Moreover, ongoing education and coaching can help sustain Agile practices and adapt them as the organization evolves.

Other Notable Challenges

In addition to the primary barriers to Agile adoption, the 17th Annual State of Agile Report highlights several other notable challenges that organizations face. These include:

  • Siloed Teams Causing Delays: 17% of respondents pointed out that siloed teams lead to significant delays in deliverables. Agile thrives on collaboration and cross-functional teamwork. Silos create barriers to communication and collaboration, directly opposing the Agile principle of delivering value quickly and efficiently.
  • Clashes with Company Culture: 14% of survey participants identified clashes with company culture as a challenge. Agile transformations often require a shift in mindset from “how we’ve always done things” to a more flexible, adaptive approach. This can be a difficult transition for organizations with deeply ingrained traditional cultures.
  • Inability to Measure the Value to the Business: 12% of respondents mentioned the difficulty in measuring the value that Agile brings to the business. Demonstrating the ROI of Agile practices is crucial for gaining and maintaining support from stakeholders across the organization, so implementing Agile metrics is vital.
  • Broken Processes: 11% of those surveyed highlighted broken processes as a barrier to Agile adoption. Agile seeks to streamline and improve processes, but existing inefficiencies can hinder the implementation of Agile methodologies.

Addressing these challenges requires a comprehensive approach that considers the unique context and needs of each organization. It’s not just about implementing Agile practices but transforming the underlying culture and processes that drive the organization.

Fixing a Failed Agile Transformation: Strategies for Success

To navigate the maze of challenges outlined in the 17th Annual State of Agile Report and ensure a successful Agile transformation, organizations can adopt the following strategies:

  • Foster an Agile Mindset at All Levels: Cultivate an organizational culture that embraces change, values collaboration, and encourages continuous learning. This involves not just training but also ongoing support and coaching to embed Agile principles into the fabric of the organization.
  • Engage Leadership and Management: Secure active involvement and support from leaders and managers. They should not only sponsor the transformation but also actively participate in Agile practices to lead by example.
  • Bridge the Knowledge Gap: Implement comprehensive training programs to educate all stakeholders about Agile principles, practices, and benefits. This includes tailored training for different roles within the organization to ensure everyone understands how they contribute to the Agile transformation.
  • Promote Cross-Functional Collaboration: Break down silos by forming cross-functional teams that bring together diverse skills and perspectives. Encourage open communication and collaboration both within teams and across the organization.
  • Implement Agile Metrics: Develop and track metrics that accurately measure the value and success of Agile practices. This helps demonstrate the business impact of Agile transformations and guides continuous improvement.
  • Address Process Inefficiencies: Review and streamline existing processes to eliminate inefficiencies and align them with Agile principles. This may involve redefining workflows, roles, and responsibilities to support a more adaptive and responsive way of working.

By addressing these challenges with targeted strategies, organizations can pave the way for a successful Agile transformation. It’s a journey that requires commitment, flexibility, and a willingness to learn and adapt. 

For those seeking to deepen their understanding and enhance their approach to Agile transformation, the white paper “5 Phases of Enterprise Agility” offers valuable insights and guidance. This comprehensive guide provides a roadmap for establishing a new way of working that is truly agile and capable of driving sustained innovation and value.

Harnessing FinOps for Cloud Financial Management: A Cprime Perspective

FinOps FAQs addressed in this article:

  • What is FinOps? – FinOps, or Cloud Financial Management, is a practice designed to bring financial accountability to the variable spending model of cloud computing. It combines systems, best practices, and principles to help organizations understand cloud costs and make informed decisions.
  • What are the core principles of FinOps? – The six core principles of FinOps include: Teams need to collaborate, everyone takes ownership of their cloud usage, a centralized team drives FinOps, decisions are driven by the business value of cloud, real-time decisions require real-time data, and taking advantage of the variable cost model of cloud.
  • What are the three phases of the FinOps lifecycle? – The FinOps lifecycle consists of three phases: Inform, Optimize, and Operate. Each phase plays a critical role in managing cloud spend, from gaining visibility into costs and usage to optimizing resources and automating financial operations.
  • How does Cprime approach FinOps? – Cprime leverages its partnership with Apptio and expertise in FinOps to offer customized implementations, foster cross-functional collaboration, build a culture of accountability, and ensure continuous learning and improvement in cloud financial management.
  • What are some key FinOps practices and strategies? – Key FinOps practices include implementing resource tagging, allocation costs back to the consumers of the service, reducing rates with commitment-based discounts and leveraging cost optimization techniques such as right-sizing cloud resources, optimally managing storage, optimizing application and database performance and building an overall culture of cost-conscious, responsible cloud usage.
  • How can organizations accelerate their FinOps journey? – Organizations can accelerate their FinOps journey by partnering with Cprime for a tailored FinOps maturity assessment, adopting a crawl, walk, run approach, implementing best practices and tools, and receiving continuous support and optimization.
  • Why is FinOps important for modern businesses? – Unchecked and unmanaged cloud costs often result in unpredictable, skyrocketing costs that far exceed any on-premise computing. By providing visibility, awareness and management of their cloud spend, companies can truly realize the cost saving benefits of moving to the cloud and ensure that spend is healthy and appropriate.
  • What benefits does FinOps offer? – FinOps offers benefits such as improved decision-making through visibility into financial portfolios, optimized resource allocation, risk mitigation, governance, accountability, and the ability to align cloud investments with business goals for maximum ROI.

The adoption of cloud services has become a cornerstone for businesses seeking agility, scalability, and innovation. As organizations migrate more of their operations to the cloud, managing the financial aspects of cloud computing has emerged as a critical challenge. 

The shift from capital expenditure (CapEx) to operational expenditure (OpEx) models, while offering flexibility, also demands a more nuanced approach to budgeting, spending, and optimizing cloud costs. Enter FinOps, a strategic practice designed to bring financial accountability to the variable spend model of cloud services, ensuring that businesses can maximize the value of their cloud investments without compromising on speed or quality.

At Cprime, an experienced IBM/Apptio partner and FinOps expert, we understand the complexities and opportunities that come with managing cloud finances. Our deep expertise in implementing FinOps practices, combined with our strategic partnership with Apptio, positions us uniquely to guide organizations through the intricacies of cloud financial management. 

This blog post aims to demystify FinOps, exploring its principles, lifecycle, and the transformative impact it can have on your organization’s approach to cloud spending. With Cprime’s perspective, we’ll delve into how businesses can harness FinOps to not only manage but optimize their cloud financials for sustained growth and efficiency.

The Rise of Cloud Computing

The digital transformation journey has led many organizations to embrace cloud computing, a shift that has fundamentally changed how businesses operate and innovate. Recent years have seen a significant surge in cloud adoption, with companies leveraging cloud services for their flexibility, scalability, and the ability to drive innovation. This trend has only accelerated in the wake of the COVID-19 pandemic, as businesses sought to adapt to new ways of working and serving their customers.

One of the most significant shifts in moving to the cloud is the transition from capital expenditure (CapEx) to operational expenditure (OpEx). Traditional IT spending involved significant upfront investments in hardware and infrastructure, whereas cloud computing operates on a pay-as-you-go model, where expenses are incurred based on usage. This model offers businesses the agility to scale up or down based on demand, but it also introduces new challenges in managing and optimizing cloud costs.

The rapid growth of cloud services has underscored the need for effective financial management practices. As organizations navigate this new landscape, the ability to monitor, analyze, and optimize cloud spending becomes crucial. This is where FinOps comes into play, offering a framework for businesses to achieve financial accountability and make informed decisions about their cloud investments. By embracing FinOps, companies can ensure that their cloud strategy is not only efficient but also aligned with their broader business objectives.

Understanding FinOps

FinOps, or Cloud Financial Management, is a practice designed to bring financial accountability to the variable spending model of cloud computing. It represents a cultural shift that combines systems, best practices, and principles to help organizations understand cloud costs and make informed decisions. The goal of FinOps is to enable teams to balance speed, cost, and quality, ensuring that cloud investments deliver the maximum value to the business.

At the heart of FinOps are six core principles that guide organizations in managing their cloud spend effectively: 

  1. Teams Need to Collaborate: FinOps fosters a culture of collaboration across finance, technology, and business teams, ensuring everyone is aligned on financial goals.
  2. Everyone Takes Ownership of Their Cloud Usage: It empowers individuals and teams to take responsibility for their cloud consumption, encouraging accountability and cost-awareness.
  3. A Centralized Team Drives FinOps: While collaboration is key, a dedicated FinOps team is essential to drive best practices, standardize reporting, and lead optimization efforts.
  4. Decisions are Driven by the Business Value of Cloud: Organizations prioritize investments based on the value delivered to the business, ensuring that cloud spending aligns with strategic objectives.
  5. Real-Time Decisions Require Real-Time Data: Access to timely and accurate data is crucial for making informed decisions about cloud usage and optimization.
  6. Take Advantage of the Variable Cost Model of Cloud: FinOps practices help organizations leverage the cloud’s flexibility to optimize costs without sacrificing performance or innovation.

These principles lay the foundation for the FinOps lifecycle, which consists of three iterative phases. Each phase plays a critical role in helping organizations manage their cloud spend, from gaining visibility into costs and usage to optimizing resources and automating financial operations. By adhering to these principles and navigating the FinOps lifecycle, businesses can ensure that their cloud strategy is both cost-effective and aligned with their overall goals.

The FinOps Lifecycle

The implementation of FinOps within an organization unfolds through a structured lifecycle comprising three key phases: Inform, Optimize, and Operate. This cyclical process ensures continuous improvement and alignment between cloud investments and business objectives. Here’s a closer look at each phase:

Inform Phase:

The primary goal is to provide visibility into cloud spending and usage across the organization.

It involves allocating cloud costs to the appropriate business units, projects, or teams, making it clear who is spending what.

This phase encourages accountability by showing teams their direct impact on cloud costs, fostering a culture where every team member understands the financial implications of their cloud usage.

Optimize Phase:

Once visibility is established, the next step is to analyze this information and identify opportunities to optimize cloud usage and costs. This phase ensures that all data is utilized so cloud resources will be used efficiently.

Key activities include rightsizing resources to match workload demands, selecting the most cost-effective pricing options, and identifying unused or underutilized resources for decommissioning.

The optimize phase is about making informed decisions to reduce waste and improve cost efficiency without compromising on performance or scalability.

Operate Phase:

The operate phase is where recommendations are implemented, and processes and policies are put into action to achieve the organization’s cloud financial management goals.

It can involve automating cost optimization practices, implementing governance policies to control cloud spend, and integrating financial management into the broader operational framework.

This phase ensures that FinOps becomes an integral part of the organization’s operational rhythm, enabling continuous monitoring, management, and optimization of cloud costs.

The FinOps lifecycle is inherently iterative. Organizations are encouraged to start small and gradually expand their FinOps practices as they mature. This approach allows businesses to learn from each cycle, making incremental improvements that lead to significant cost savings and efficiency gains over time. By continuously cycling through the Inform, Optimize, and Operate phases—starting wherever is appropriate for each organization—companies can ensure that their cloud spending is always aligned with their strategic goals, delivering maximum value to the business.

Cprime’s Approach to FinOps

Cprime, leveraging its extensive experience as an Apptio partner and FinOps expert, adopts a comprehensive approach to cloud financial management that aligns with the dynamic needs of modern businesses. Our methodology is rooted in a deep understanding of the FinOps lifecycle, tailored to help organizations navigate the complexities of cloud spending effectively. Here’s how Cprime makes a difference:

  • Strategic Partnership with IBM/Apptio: Cprime utilizes its strategic partnership with IBM/Apptio to bring cutting-edge technology and insights into cloud financial management. IBM’s tools, like Cloudability and Kubecost, provide granular visibility into cloud costs and investments, enabling data-driven decisions that optimize cloud spending.
  • Customized FinOps Implementation: Recognizing that each organization has unique needs, Cprime offers customized FinOps implementations. We work closely with our clients to understand their specific challenges and objectives, ensuring that our FinOps strategies are perfectly aligned with their business goals and priorities.
  • Empowering Cross-Functional Collaboration: At the core of our approach is the emphasis on fostering collaboration across finance, technology, and business teams. Cprime helps break down silos, ensuring that all stakeholders are engaged in the FinOps process and understand their role in managing cloud costs.
  • Building a Culture of Accountability: Cprime focuses on building a culture of financial accountability within organizations. By empowering teams with the knowledge and tools they need to manage their cloud usage, we encourage a sense of ownership and responsibility for cloud costs.
  • Continuous Learning and Improvement: The cloud landscape is constantly evolving, and so are the best practices for managing cloud finances. Cprime is committed to continuous learning and improvement, keeping our clients informed about the latest trends and techniques in FinOps. We ensure that our clients are always at the forefront of cloud financial management.

By partnering with Cprime, organizations can confidently navigate their cloud financial management journey, leveraging our expertise, tools, and methodologies to maximize the value of their cloud investments. Whether you’re just starting with FinOps or looking to refine your existing practices, Cprime is here to guide you every step of the way.

Key FinOps Practices and Strategies

Implementing FinOps effectively requires a blend of strategic practices and operational tactics. Here are some key practices and strategies that Cprime advocates for optimizing cloud financial management:

  • Allocating Costs Back to the Consumer: Essential to the FinOps framework is the ability to accurately allocate cloud costs to the correct business units, projects, or teams. This transparency ensures that every stakeholder understands their cloud spending and its impact on the overall budget.
  • Hosting Constructs for Accounts, Subscriptions, and Projects: Utilizing hosting constructs such as accounts (AWS), subscriptions (Azure), or projects (Google Cloud) is a foundational step in organizing cloud spend. This structure allows for a clear delineation of costs and usage, facilitating easier allocation and reporting.
  • Resource Tagging: Implementing a comprehensive resource tagging strategy is crucial for granular cost tracking and allocation. Tags enable organizations to categorize cloud resources by project, environment, or any other relevant dimension, enhancing visibility and control over cloud spend.
  • Applying Business Rules: Business rules help automate the allocation of costs and the enforcement of policies related to cloud spending. By defining and applying these rules, organizations can ensure consistent and accurate cost management practices across the board.
  • Rightsizing Cloud Resources: Rightsizing involves adjusting the size of cloud resources to match workload requirements closely. This practice helps eliminate waste by ensuring that organizations are not over-provisioning resources, leading to significant cost savings.
  • Reducing Rates with Commitment-Based Discounts: Taking advantage of commitment-based discounts, such as Reserved Instances (AWS) or Committed Use Discounts (Google Cloud), can lead to substantial reductions in cloud costs. These discounts reward long-term commitments with lower rates, offering an effective way to optimize spending.
  • Extending FinOps to Containerized Workloads: As organizations increasingly adopt containerized workloads, extending FinOps practices to manage these costs becomes essential. This includes monitoring container usage, applying allocation and tagging strategies, and optimizing container resource allocation.

By integrating these practices into their FinOps strategy, organizations can achieve a more efficient, transparent, and accountable approach to cloud financial management. Cprime’s expertise in implementing these practices ensures that our clients can navigate the complexities of cloud spending, unlocking the full potential of their cloud investments.

Are You Ready to Get the Most Out of FinOps? 

Whether you’re just beginning to explore FinOps or looking to enhance your existing practices, Cprime is here to accelerate your journey. Our goal is to empower your organization to achieve financial accountability, operational excellence, and strategic alignment in your cloud investments, ensuring you realize the full potential of your cloud strategy.

If you’re ready to take control of your cloud spending, optimize your cloud investments, and foster a culture of financial accountability within your organization, it’s time to speak to a FinOps expert. Together, we can transform your cloud financial management practices and unlock the full potential of your cloud strategy.

Mastering the Product Operating Model: A Blueprint for Business Agility

Product operating model FAQs addressed in this article:

  • What is a product-centric operating framework? – A product-centric operating framework is a strategic approach that organizes teams, processes, and systems around the delivery of product and service offerings, prioritizing customer value, rapid innovation, and continuous improvement.
  • How does a product-centric framework impact business performance? – A product-centric framework can lead to improved business performance by enhancing customer satisfaction, increasing market reach, and fostering a higher rate of innovation through focused, cross-functional teams and outcome-driven metrics.
  • What are the key practices of a product-centric operating model? – Key practices include embracing agile methodologies, fostering cross-functional collaboration, prioritizing modern management practices, investing in technical excellence, cultivating a data-driven culture, and encouraging ownership and accountability.
  • Why is culture important in a product-centric operating model? – Culture is crucial because it promotes a mindset of continuous learning, encourages experimentation, attracts and retains top talent, and fosters an environment where innovation and excellence are valued and rewarded.
  • What are the core competencies needed for a product-centric approach? – Core competencies include strategic product management, user experience and design thinking, technical agility, cross-functional collaboration, data analytics and decision-making, and leadership and change management.
  • How does a product-centric model enhance organizational agility? – A product-centric model enhances organizational agility by allowing teams to respond quickly to customer feedback, adapt to changes, and deliver value incrementally, ensuring that products are continuously refined and aligned with user needs.
  • What is the role of leadership in a product-centric transformation? – Leadership is pivotal in a product-centric transformation as it guides teams through the transition, manages resistance to change, and creates a vision for the future that inspires and motivates the entire organization.
  • Can a product-centric operating model be applied to any industry? – Yes, a product-centric operating model can be applied to any industry, including those with complex processes and legacy systems, as it focuses on delivering value through products and services that meet customer needs and market demands.
  • What does a product team do in a product-centric operating framework? – In a product-centric operating framework, a product team is responsible for the end-to-end lifecycle of a product, bringing together diverse expertise to ensure the product meets high standards and evolves with customer feedback and market trends.
  • How does a product-centric approach affect time-to-market? – A product-centric approach can significantly reduce time-to-market by streamlining workflows, encouraging rapid feedback loops, and utilizing agile development practices, allowing for quicker iterations and releases.

As technology continues to reshape industries, businesses are finding that traditional operating models no longer suffice. To stay ahead, companies must embrace a more dynamic approach, one that mirrors the nimbleness of a software company, regardless of their sector. This is where a product operating model comes into play.

A product operating model is a strategic blueprint that prioritizes customer value, rapid innovation, and continuous improvement. It’s an approach that organizes teams, processes, and systems around the delivery of product and service offerings, rather than projects or temporary initiatives. By focusing on products as the core drivers of value, organizations can align their efforts more closely with customer needs and market demands.

In this post, we’ll explore the essence of the product operating model, its impact on business performance, and best practices for implementation. We’ll also delve into a real-world case study of Texas Mutual Insurance Company, which successfully adopted this approach to enhance their operational agility and market responsiveness. Join us as we uncover the transformative power of a product-centric mindset and how it can propel your organization into a future of sustained growth and innovation.

Decoding the Product Operating Model

At the heart of a product-led approach lies a simple yet profound shift: viewing every aspect of business through the lens of product value. This framework is designed to break down silos and integrate various functions—such as development, operations, marketing, and customer service—around the products they support. Here’s what this entails:

Product Teams at the Core

Product teams are cross-functional groups that are responsible for the end-to-end lifecycle of a product. They bring together diverse expertise, from design to development to operations, ensuring that each product is not only built to high standards but also evolves with customer feedback and market trends.

Specialized Support Pods

Surrounding the product teams are specialized support pods, which provide the necessary tools and services that enable product teams to deliver their best work. These pods can include data analytics, user experience design, or customer support, offering their specialized services to multiple product teams.

Outcome-Driven Metrics

Success in a product-centric framework is measured by outcomes rather than outputs. This means that instead of focusing on the number of features released or the amount of code written, teams prioritize metrics that reflect customer satisfaction, product performance, and business impact.

Continuous Delivery and Feedback Loops

A product-centric approach relies heavily on continuous delivery and rapid feedback loops. This allows teams to iterate quickly, respond to customer needs, and make data-driven decisions. It’s a cycle of build, measure, learn, and improve that keeps the product and the business evolving.

Empowered Decision-Making

Teams operating within this framework are empowered to make decisions that are in the best interest of the product and the customer. This autonomy fosters a sense of ownership and accountability, driving teams to be more innovative and proactive in their problem-solving.

By reorienting the organization around products, businesses can achieve a higher degree of focus and alignment. This framework not only streamlines processes and accelerates delivery but also ensures that every effort is directly contributing to the overarching goals of the company. In the following sections, we’ll explore how this framework can mature within an organization and the tangible business outcomes it can drive.

Framework Maturity Correlates with Business Success

The maturity of a product operating model within an organization is a strong indicator of its potential for success. As companies evolve their practices and culture to fully embrace this model, they often see a direct correlation with improved business outcomes. Here’s how framework maturity can manifest and its impact on performance:

Evolving Maturity Levels

Organizations typically progress through various stages of maturity as they adopt a product-centric approach. Early stages might involve setting up initial product teams and beginning to break down silos, while more advanced stages include fully integrated cross-functional teams and a deep, organization-wide understanding of product strategy.

Impact on Key Performance Indicators (KPIs)

As the framework matures, companies often report improvements in critical KPIs. These can include enhanced customer satisfaction, as products are more closely aligned with user needs; increased market reach, as products are delivered faster and more efficiently; and a higher rate of innovation, as teams are empowered to experiment and iterate.

Data-Driven Insights

Mature product-centric organizations leverage data to inform their decisions and strategies. By analyzing customer behavior, market trends, and product performance data, they can make informed choices that drive further success. This data-centric approach ensures that the organization is always aligned with the market and customer needs.

Operational Improvements

A mature product-centric framework also leads to operational improvements. Streamlined workflows, reduced time-to-market, and more efficient resource allocation are just a few of the benefits that come with a well-established product-centric operating model.

Case Studies and Benchmarking

Organizations often look to case studies and benchmarks to gauge their progress and learn from the experiences of others. By understanding how similar companies have navigated the journey to product-centric maturity, they can identify best practices and potential pitfalls to avoid.

In the next section, we’ll delve into the best practices that can help organizations enhance their business outcomes through a product-centric framework, drawing on the lessons learned from those who have successfully navigated this transformation.

Best Practices for Enhanced Business Outcomes

Adopting a product-led approach is not just about restructuring teams; it’s about embracing a set of best practices that can significantly enhance business outcomes. Here are some of the key practices that have proven effective for organizations making this shift:

Embrace Agile Methodologies

Agile methodologies are at the core of a product-centric approach. They enable teams to be more responsive to customer feedback, adapt to changes quickly, and deliver value incrementally. This iterative process ensures that products are continuously refined and aligned with user needs.

Foster Cross-Functional Collaboration

Encouraging collaboration across different functions of the business is crucial. When team members from various disciplines work together, they bring diverse perspectives that can lead to more innovative solutions and a more holistic understanding of the product and customer experience.

Prioritize Modern Management Practices

Modern management practices, such as lean thinking and user-centered design, are essential in a product-centric framework. These practices help teams stay focused on delivering value and avoiding waste, whether it’s in the form of unnecessary features or inefficient processes.

Invest in Technical Excellence

A commitment to technical excellence ensures that products are not only functional but also scalable, secure, and maintainable. This involves adopting best practices in software development, continuous integration and delivery, and automated testing.

Cultivate a Data-Driven Culture

A data-driven culture empowers teams to make decisions based on evidence rather than intuition. By leveraging data analytics, teams can gain insights into user behavior, product performance, and market trends, which can inform the product development process.

Encourage Ownership and Accountability

When teams have ownership over their products, they are more invested in the outcomes. This sense of accountability leads to higher quality work and a greater commitment to meeting the needs of the customers and the business.

By integrating these best practices into their operations, organizations can not only improve their current products but also set the stage for future innovation and growth. In the next section, we’ll explore how building a culture of innovation and excellence is integral to the success of a product operating model.

Building a Culture of Innovation and Excellence

A product-led approach thrives in an environment that promotes innovation and strives for excellence. Cultivating such a culture is a deliberate process that involves several key elements:

Encourage a Mindset of Continuous Learning

Organizations should foster an environment where continuous learning is valued and encouraged. This includes providing opportunities for professional development, encouraging knowledge sharing, and staying abreast of industry trends and emerging technologies.

Promote Experimentation

Innovation often stems from experimentation. Companies should create a safe space for teams to test new ideas without fear of failure. This can be facilitated through hackathons, innovation labs, or simply allocating time and resources for team members to explore new concepts.

Implement Advanced Tooling

Equipping teams with the right tools can significantly enhance their ability to innovate and maintain excellence. This includes adopting state-of-the-art software development tools, project management platforms, and analytics software that streamline processes and provide valuable insights.

Attract and Retain Top Talent

A culture of innovation is only as strong as the people who drive it. Attracting and retaining top talent is crucial. This means not only hiring skilled individuals but also ensuring they remain engaged and motivated through a positive work environment and clear career progression paths.

Recognize and Reward Innovation

Recognizing and rewarding innovative efforts can reinforce a culture of creativity and risk-taking. Whether through formal awards, bonuses, or public acknowledgment, celebrating successes can motivate teams to continue pushing boundaries.

Lead by Example

Leadership plays a pivotal role in shaping the culture of an organization. Leaders who embrace innovation and demonstrate a commitment to excellence can inspire their teams to do the same.

By nurturing these cultural elements, organizations can create a fertile ground for innovation and excellence to flourish. In the next section, we’ll discuss the core competencies that are essential for a successful transition to a product-centric approach and how to develop them within your organization.

Core Competencies for a Product-Centric Approach

Transitioning to a product operating model requires the development of core competencies that support this approach. These competencies enable organizations to respond swiftly to market changes, customer needs, and technological advancements. Here are the key competencies to focus on:

Strategic Product Management

Product management is a critical competency that involves understanding market demands, customer needs, and the competitive landscape. Strategic product managers guide the product vision and roadmap, ensuring that the product delivers value and aligns with business objectives.

User Experience and Design Thinking

A deep understanding of user experience (UX) and design thinking helps teams create products that are not only functional but also delightful to use. This competency involves empathy for the user, a focus on problem-solving, and an iterative design process that seeks to continuously improve the user experience.

Technical Agility

Technical agility refers to the ability to develop, test, and deploy software quickly and efficiently. This includes adopting agile development practices, continuous integration and delivery (CI/CD), and automated testing to ensure that products can be iterated upon and released at a high velocity.

Cross-Functional Collaboration

The ability to work effectively across different areas of the organization is essential in a product-centric framework. This involves communication skills, conflict resolution, and a collaborative mindset that seeks to understand and integrate various perspectives into the product development process.

Data Analytics and Decision-Making

Competency in data analytics enables teams to make informed decisions based on real-time data. This includes the ability to collect, analyze, and interpret data, as well as the capacity to use insights gained from data to guide product strategy and improvements.

Leadership and Change Management

As organizations shift to a product-centric model, leadership and change management skills become increasingly important. Leaders must be able to guide their teams through the transition, manage resistance to change, and create a vision for the future that inspires and motivates.

Developing these core competencies lays the foundation for a successful product operating model. It equips teams with the skills and knowledge needed to drive product innovation and deliver value to customers and the business. In the next section, we’ll examine a case study of Texas Mutual Insurance Company, which illustrates the practical application of these competencies in a real-world setting.

Case Study: Texas Mutual’s Product-Led Transformation

Texas Mutual Insurance Company’s journey to a product-centric operating framework exemplifies the principles and practices discussed in this article. Their transformation highlights the direct application of a product-focused approach within the insurance industry, a sector traditionally characterized by complex processes and legacy systems.

Pilot Program and Agile Implementation

Texas Mutual initiated a pilot program that embraced agile methodologies, reflecting the best practices of fostering cross-functional collaboration and technical agility. This shift allowed for faster iterations and a more responsive approach to product development.

Cultural Shift and Change Management

The company faced the challenge of transitioning from a project-based mindset to a product-led philosophy. Through effective change management and leadership, Texas Mutual cultivated a culture that embraced continuous learning and innovation, aligning with the core competencies necessary for a product-centric framework.

Partnership with Cprime

Texas Mutual’s partnership with Cprime was instrumental in their transformation. Cprime provided coaching, tooling analysis, and custom training, which are crucial elements in building the competencies required for a product-centric approach.

Outcomes of the Transformation

The results of Texas Mutual’s pilot program included increased visibility, accountability, and a streamlined organizational structure. These outcomes demonstrate the impact of strategic product management and data-driven decision-making on business performance.

Texas Mutual’s case study serves as a testament to the effectiveness of adopting a product operating model. For a more detailed exploration of their transformation, readers are encouraged to review the full case study

Are You Ready to Leverage the Product Operating Model

The digital economy demands that businesses not only keep pace with rapid technological advancements but also anticipate and shape market trends. A product operating model is no longer a novel approach; it’s a strategic imperative for organizations aiming to thrive in this dynamic environment. By focusing on products as the core drivers of value, companies can ensure that every effort is directly contributing to customer satisfaction and business growth.

The journey to a product-centric model involves a fundamental shift in mindset, processes, and culture. It requires the development of core competencies such as strategic product management, technical agility, and cross-functional collaboration. As demonstrated by Texas Mutual’s case study, the rewards of this transformation are substantial, leading to increased visibility, accountability, and a more responsive approach to market demands.

For organizations ready to embark on this transformative path, the first step is to assess their current operating model and identify areas for improvement. Building a culture that values continuous learning, innovation, and data-driven decision-making will lay the groundwork for success. With the right mindset, practices, and leadership, any organization can harness the power of a product-centric framework to achieve sustained growth and competitiveness in the digital age.

Cutting Costs, Gaining Speed: 8 Essential Tips to Reduce TCO in Your Digital Journey

Reducing TCO FAQs addressed in this article:

  1. How can embracing cloud computing reduce TCO? – Migrating to cloud services can significantly reduce infrastructure costs, enhance operational efficiency, and provide scalable resources that align with business demand.
  2. What is the impact of software licensing on TCO? – Optimizing software licensing through regular audits and exploring open-source or subscription-based models can cut costs and align software spending with actual usage.
  3. How does process automation help in reducing TCO? – Automation of repetitive tasks can lead to a more efficient workflow, reduce manual errors, and free up human capital for higher-value work, thus reducing TCO.
  4. Why is continuous improvement vital for TCO reduction? – A culture of continuous improvement encourages ongoing employee upskilling and the adoption of agile methodologies, leading to increased efficiency and reduced TCO over time.
  5. What is the importance of cybersecurity in reducing TCO? – Investing in robust cybersecurity measures can prevent costly data breaches and ensure compliance with regulations, thereby avoiding fines and reducing long-term TCO.
  6. Why should enterprises evaluate and refine their IT portfolio? – Regularly assessing and updating the IT portfolio helps eliminate redundancies and outdated technologies, ensuring that investments are driving value and not inflating TCO.
  7. How can strategic partnerships contribute to TCO reduction? – Collaborating with technology providers and consultants can bring in expertise and economies of scale, leading to cost savings and more effective digital initiatives.
  8. Why is it important to measure and monitor progress in digital transformation? – Setting clear metrics and regularly reviewing progress ensures that digital transformation efforts are on track and that initiatives to reduce TCO are effective.

In the fast-paced world of enterprise technology, maximizing the value of your digital journey has become a cornerstone of competitive advantage. It’s the driving force that propels businesses into the future, enabling them to streamline operations, enhance customer experiences, and innovate at breakneck speeds. However, as organizations race to digitize, the Total Cost of Ownership (TCO) associated with new technologies can often balloon, becoming a silent adversary in the quest for an optimal digital environment.

TCO is more than just the initial price tag of a new software or hardware solution; it encompasses all direct and indirect costs incurred throughout the lifecycle of a technology investment. For decision-makers, particularly CTOs, directors, and managers, understanding and managing these costs is crucial to ensuring that tech initiatives deliver value without draining resources.

The challenge, then, is to navigate this complex landscape with a strategy that not only accelerates the move to new ways of working but also keeps a tight rein on expenses. This delicate balance is not just about cutting costs—it’s about smart investments, efficient processes, and a forward-thinking mindset that collectively drive your organization towards its digital aspirations.

In this blog post, we’ll explore 10 practical and actionable tips that can help you reduce TCO and accelerate modernization within your enterprise. These insights are designed to empower you and your team to make informed decisions that align with your long-term vision, ensuring that every step towards digitalization is a step towards greater efficiency and success. Let’s embark on this journey together and unlock the full potential of your digital initiatives.

Tip 1: Embrace Cloud Computing for FinOps and Cost Optimization

The transformative power of cloud computing has reshaped the landscape of enterprise IT, offering a strategic avenue for FinOps and cost optimization. As your organization harnesses the capabilities of cloud services, it can pivot towards a more dynamic financial management approach, aligning spending with usage and business value. This model promotes operational agility, eliminating the need for substantial initial investments and minimizing the expenses associated with maintenance and upgrades.

Cloud solutions offer unparalleled scalability and adaptability, enabling you to fine-tune resource allocation in response to changing business needs. This flexibility ensures operational efficiency, allowing for expansion during high-demand periods and cost-saving reductions when necessary. Additionally, cloud providers continuously integrate the latest technological advancements, providing you with state-of-the-art tools without the capital burden of owning and maintaining them.

To maximize the financial benefits of the cloud, a multi-cloud strategy can be employed to harness the unique advantages of different providers. This not only furthers cost optimization but also circumvents the risk of dependency on a single vendor, empowering you with the autonomy to select the most suitable solutions for various business functions. Embracing cloud-native architectures can also accelerate your application and service deployment.

Active management of your cloud environment is essential to avert unnecessary expenditures. Utilizing tools for cloud cost management and optimization can shed light on your consumption and financial outlay, enabling you to pinpoint and eradicate inefficiencies. With prudent cloud resource management, your organization can capitalize on the full spectrum of cloud benefits while maintaining a lean TCO. We have been helping household names to optimize their cloud estates for maximum effectiveness at lowest cost for years, and would be happy to help.

Tip 2: Optimize Software Licensing

Software licensing is a critical component of TCO that is often overlooked. As enterprises grow and evolve, so do their software needs, but without regular audits, you may find your organization saddled with a plethora of underused or outdated licenses. To avoid this, conduct periodic reviews of your software assets to ensure that each license is fully utilized and necessary for your operations. This not only trims unnecessary costs but also aligns your software portfolio with your current business requirements.

In some cases, renegotiating with vendors can lead to more favorable terms, such as volume discounts or bundled services that offer more value for your investment. It’s also worth exploring the possibility of switching to subscription-based models where feasible, as these can offer greater flexibility and cost-effectiveness compared to traditional perpetual licenses. Automated access requests, usage monitoring and access removal can help to reduce support team effort and keep your number of subscriptions under control.

Open-source software presents another avenue for cost savings. With a vast array of robust and community-supported open-source tools available, enterprises can significantly reduce licensing costs. These solutions often come with the added benefits of transparency, flexibility, and a lack of vendor lock-in. However, it’s important to consider the total cost of integrating and maintaining these solutions, including potential support and customization needs.

When evaluating software, consider the total value it brings to your organization, not just the cost. Software that enhances productivity, streamlines workflows, or provides valuable data insights can justify its expense by contributing to your digital goals and overall business success.

By optimizing your software licensing strategy, you can ensure that every dollar spent contributes directly to your enterprise’s agility and growth, rather than being an unnoticed drain on your resources.

Tip 3: Streamline Processes with Automation

Intelligent automation stands as a beacon of efficiency in the digital age, offering enterprises the ability to streamline operations, reduce manual errors, and free up valuable human capital for more strategic tasks. Identifying and automating repetitive, time-consuming tasks is a critical step in reducing operational costs. These tools are becoming more and more sophisticated in the complexity of tasks which can be automated, and drive team effectiveness while reducing wasted effort.

Start by mapping out your business processes to pinpoint bottlenecks and areas that are ripe for automation. Common candidates include data entry, report generation, system monitoring, and customer service inquiries. By implementing automation tools in these areas, you can achieve a more efficient workflow, leading to faster turnaround times and higher quality outputs.

Investing in Generative Artificial Intelligence (GenAI) copilots can yield significant returns. AI software can mimic the actions of a human interacting with digital systems, executing a vast array of routine tasks more quickly and accurately than any person could. And, the newest revolution in the field, GenAI, is impacting nearly every role in every industry, bringing a level of decision-making and adaptability to automation, capable of handling complex tasks that require analysis and judgment.

It’s essential, however, to choose automation tools that integrate seamlessly with your existing systems to avoid silos and ensure a smooth flow of information across your enterprise. Look for platforms that offer APIs and standard connectors to facilitate integration and scalability.

Moreover, while automation can bring immediate cost savings, its true value lies in its long-term impact on your organization’s agility and innovation capacity. By automating mundane tasks, you empower your workforce to focus on creative and strategic initiatives that drive business growth and enhance your competitive edge.

In summary, by embracing automation, you’re not just cutting costs—you’re investing in the future of your enterprise, ensuring that your team can dedicate their efforts to what they do best: innovating and pushing the boundaries of what’s possible in your industry.

Tip 4: Foster a Culture of Continuous Improvement

Digital transformation is not a one-time event but a continuous journey that requires a culture of constant evolution and learning. To reduce TCO and accelerate this journey, it’s imperative to foster an organizational culture that embraces continuous improvement and lifelong learning—measuring the value being produced and constantly making marginal gains.

Encourage and facilitate ongoing employee training and upskilling to ensure your team is proficient in the latest technologies and methodologies. This investment in human capital not only enhances your workforce’s capabilities but also boosts morale and retention, as employees value opportunities for professional growth.

Implementing core Lean/Agile methodologies can be transformative in this regard, and more advanced practices like Lean Portfolio Management (LPM) can scale the benefits enterprise-wide. Agile practices promote flexibility, collaboration, and a focus on delivering value to customers quickly and efficiently. By adopting an agile mindset, your teams can iterate rapidly, adapt to changes, and continuously refine their approach based on real-world feedback.

This culture of continuous improvement should also extend to your technology stack and processes. Regularly review and assess your tools and workflows to identify areas for enhancement. Encourage your teams to experiment with new solutions and to learn from both successes and failures.

A key aspect of this culture is the willingness to pivot when necessary. If a particular technology or process isn’t delivering the expected value, be prepared to make tough decisions and change course. This agility can prevent sunk costs and ensure that your efforts are always aligned with your business objectives.

By nurturing a culture that values continuous improvement, you position your enterprise to not only reduce TCO but also to remain agile and competitive in an ever-changing digital landscape.

Tip 5: Reduce Unexpected Costs Through Prevention

In an age where data breaches and cyber threats—especially ransomware attacks—are increasingly common, prioritizing prevention through security is not just a matter of protecting your enterprise’s data. It’s also a strategic move to potentially reduce TCO by avoiding large, unexpected expenses. The costs associated with a security breach can be astronomical, not just in terms of immediate financial impact but also in long-term reputational damage and loss of customer trust.

To mitigate these risks, it’s essential to implement a robust cybersecurity framework that encompasses both technology and human factors. Invest in advanced security solutions, such as firewalls, intrusion detection systems, and encryption technologies, to safeguard your digital assets. Use automation to regularly scan code, packages and hardware for vulnerabilities, and update and patch systems to protect against the latest threats.

However, technology alone is not enough. Employee education is crucial, as human error is often the weakest link in the security chain. Conduct regular training sessions to ensure that all staff members are aware of security best practices and the latest phishing tactics used by cybercriminals.

Compliance with industry regulations and standards is another critical aspect of reducing TCO. Non-compliance can result in hefty fines, legal fees, and increased scrutiny from regulators. Stay abreast of relevant laws and regulations, such as GDPR, HIPAA, or PCI DSS, and ensure that your systems and processes are designed to meet these requirements.

By making cybersecurity and compliance core components of your tech strategy, you can avoid the costly consequences of data breaches and non-compliance. This proactive stance not only protects your enterprise but also reinforces your commitment to customer privacy and trust, which are invaluable in the digital economy.

Tip 6: Evaluate and Refine Your IT Portfolio

An effective digital strategy requires a keen understanding of your current IT portfolio and its alignment with your business goals. Regular evaluation and refinement of your IT assets can lead to significant cost savings and ensure that your technology investments are driving your enterprise forward.

Begin by conducting a comprehensive audit of your existing IT infrastructure, applications, and services. This assessment should identify redundancies, outdated technologies, and underperforming assets. By consolidating or decommissioning these elements, you can reduce complexity and eliminate unnecessary costs associated with maintenance and support.

Legacy systems often represent a significant portion of TCO. While they may have been pivotal to operations in the past, these systems can become a hindrance to agility and innovation. Assess the feasibility of modernizing or replacing legacy systems with more flexible, cloud-based solutions that can adapt to the evolving needs of your business.

When refining your IT portfolio, it’s crucial to consider the total value of each asset beyond its direct costs. Some technologies may have a higher TCO but offer strategic advantages, such as enabling faster time-to-market or improving customer engagement. These benefits must be weighed against the costs to determine the overall value to the enterprise. Lean Portfolio Management (LPM) can be a boon for enterprises embracing this powerful strategy.

Additionally, foster a mindset of continuous portfolio optimization. The rapid pace of technological change means that what works today may not be the best solution tomorrow. Stay informed about emerging technologies and be ready to pivot when a new tool or platform can offer better outcomes.

By regularly evaluating and refining your IT portfolio, you can ensure that your technology investments are not only cost-effective but also strategically positioned to support your objectives. This ongoing process of optimization is key to maintaining a lean, responsive, and competitive enterprise.

Consider taking advantage of a free 4-hour Tech Stack Evaluation, delivered by an experienced enterprise architect.

Tip 7: Collaborate with Strategic Partners

Another effective strategy to manage the complexities of modernization is to collaborate with strategic partners who can provide expertise, innovative solutions, and economies of scale that might be out of reach internally.

Forming partnerships with technology providers can offer several advantages. These companies often have specialized knowledge and resources that can accelerate your digital initiatives. By leveraging their expertise, you can avoid common pitfalls and implement best practices from the outset, saving time and money. Additionally, partners may offer more favorable terms, such as volume discounts or bundled services, which can further reduce costs. Making contracts or agreements outcome-based—even exploring benefit sharing—can accelerate this effort.

Consultants and service providers can also play a pivotal role in your journey. They can offer a fresh perspective on your challenges and help you devise strategies that are both cost-effective and impactful. Their experience with similar projects in other organizations can provide valuable insights that can be applied to your own initiatives.

When selecting partners, look for those who share your vision and are committed to helping you achieve your tech goals. A good partner should be willing to invest in understanding your business and work closely with your team to ensure that the solutions they provide are aligned with your needs.

Moreover, consider the cultural fit between your organization and potential partners. Successful partnerships are built on trust, mutual respect, and a shared commitment to achieving excellence. The right partner will not only contribute to reducing your TCO but will also become an integral part of your success story.

By collaborating with strategic partners, you can tap into a wealth of resources and expertise that can help you navigate the digital landscape more effectively and at a lower total cost. These partnerships can be a catalyst for innovation and growth, propelling your enterprise toward a successful digital future.

Cprime consultants, coaches, and trainers are ready to assist in all aspects of your digital journey. 

Tip 8: Measure and Monitor Progress

To ensure that your efforts to reduce TCO are effective, it’s essential to establish clear metrics and regularly monitor progress. Measurement is the compass that guides your digital journey, helping you understand where you are, where you’re headed, and how quickly you’re getting there.

Begin by setting specific, measurable goals for TCO. These could include benchmarks for cost savings, efficiency gains, increased revenue from digital channels, or improved customer satisfaction scores. Ensure that these metrics are aligned with your broader business objectives to maintain strategic focus.

Once your goals are established, implement monitoring systems to track these metrics in real-time. Dashboards and reporting tools can provide visibility into performance and enable quick identification of areas that need attention. Regular reviews of these metrics with key stakeholders will keep everyone informed and engaged with the process.

It’s also important to conduct periodic reviews to assess the impact of your strategic initiatives. This involves looking beyond the immediate financial metrics to understand the broader implications for your business, such as market position, brand perception, and competitive advantages gained.

Remember that change is an iterative process. Use the insights gained from your monitoring efforts to refine your strategies and make data-driven decisions. If certain initiatives are not delivering the expected value, be prepared to pivot and explore alternative approaches.

By measuring and monitoring your progress, you can maintain a clear view of your digital journey and ensure that your efforts to reduce TCO are yielding the desired results. This disciplined approach to measurement and monitoring is key to driving continuous improvement and achieving long-term success in the digital age.

Conclusion

Reducing Total Cost of Ownership while accelerating the move to modern ways of working requires a strategic blend of technological innovation, process optimization, and a culture that embraces continuous improvement. The journey is complex, but the rewards are substantial for enterprises that successfully manage to strike this balance.

The path is unique for every organization, and there is no one-size-fits-all solution. It demands a tailored approach that considers the specific challenges and opportunities your enterprise faces. This is where partnering with seasoned experts becomes invaluable.

Cprime’s consultants specialize in evaluating your TCO situation and crafting a custom action plan that aligns with your enterprise’s objectives. Our team brings a wealth of experience, industry best practices, and a deep understanding to the table. By collaborating with Cprime, you can ensure that your digital journey is not only cost-effective but also strategically sound and future-proof.

We invite you to reach out and explore how a partnership with Cprime can illuminate the path forward for your enterprise. Together, we can develop a roadmap that not only streamlines your TCO but also accelerates your digital transformation, positioning your enterprise to thrive in the ever-evolving digital landscape.

Why a Product-led Approach Trumps Even the Best Project Management

If you’re a product owner, manager, or portfolio manager in an enterprise aiming for scaled agility, understanding the shift from project-based to product-based work is crucial. This article provides key insights and actionable advice to guide you through this paradigm shift, which is essential for improving flow and throughput.

This article is based in part on our recent webinar, Project to Product: The Need for Speed. Watch the full webinar on demand here.

The shift from project to product

Organizations have traditionally been project-centric, focusing on temporary initiatives with a defined start and end. However, the modern business landscape demands a shift towards products, which have a much longer lifecycle requiring continuous support and enhancement. This change is not merely semantic but foundational. While projects are about creation, products encompass creation, enhancement, maintenance, and operation.

Investment and scheduling

In a product-centric world, the focus is on fixed investment and scheduling. Organizations decide upfront how much they want to invest in a product. Once the budget is exhausted, the work stops. This approach contrasts sharply with the project world, where scope, time, and budget are often moving targets. The schedule is also fixed to deliver increments of value continuously. 

Practically speaking, this means using tools like roadmaps and budget forecasts to align team efforts with organizational goals. It also involves regular check-ins to ensure that the most valuable features are being prioritized.

Value delivery and customer focus

The Agile manifesto emphasizes the importance of satisfying the customer through early and continuous delivery of valuable software. But it’s not just about delivering work; it’s about understanding its impact from a customer’s perspective. Teams must focus on how quickly work can flow through the system rather than the number of features that can be done. 

In practice, this could mean implementing customer feedback loops and using metrics like Net Promoter Score (NPS) to gauge customer satisfaction. It also means using tools like value stream mapping to identify bottlenecks in the development process.

Software development practices

In a product-led approach, software systems are composed of small units that allow for incremental changes. This makes it easier to deliver value continuously. The architecture also matters; monolithic systems are hard and expensive to change, while modular systems allow for independent deployment of components. For practical application, consider breaking down large features into smaller, manageable tasks that can be deployed independently. This not only makes the development process more agile but also allows for quicker troubleshooting and updates.

Quality and speed

The industry has moved from a focus on releasing perfect software to an emphasis on quick remediation. When something goes wrong, the ability to recover quickly is more valuable than having released a flawless product. This approach also extends to the cost of fixing bugs; not all bugs are created equal, and sometimes it’s more cost-effective to fix a bug in production than to aim for perfection. 

In practical terms, this means implementing robust monitoring and alerting systems that can identify issues in real-time. It also means creating a culture where quick recovery is valued over faultless releases.

Flow of work

Measuring and managing the flow of work is essential in a product-centric approach. The focus should be on how quickly work can flow through the system. This is a departure from traditional project metrics, which often focus on the completion of predefined tasks within a fixed timeline. 

To apply this in a practical setting, use metrics like lead time and cycle time to measure the flow of work. Regularly review these metrics to identify areas for improvement and adjust processes accordingly.

Learn more about the Product-led Approach for holistic value creation

Understanding the shift from project to product is essential for anyone in a product role within an enterprise. It’s not just about changing terminology but about adopting a fundamentally different approach to work—one that emphasizes agility, customer focus, and continuous value delivery. 

To succeed in establishing a product-led approach, you’ll need to dive even deeper into these topics. We highly recommend watching the full webinar on demand, which includes real-world examples that bring these lessons to life. Your journey towards a product-centric future starts with being well-informed.

How to Streamline Strategic Planning in Jira Align – Part 1

Strategic planning is essential for companies to align on priorities, establish goals, and measure performance. However, the process can often become complex and disjointed when managed through static documents and spreadsheets. Jira Align provides a powerful way to streamline strategic planning and enable real-time tracking of key initiatives.

In this post, we’ll walk through how to optimize strategic planning in Jira Align. We’ll cover:

  • Getting started with structuring objectives and initiatives
  • Developing dynamic roadmaps tied to your strategy
  • Fostering collaboration across teams
  • Tracking progress and measuring strategic impact
  • Ongoing best practices for maintaining alignment

Let’s dive in!

Getting started with strategic planning in Jira Align

The first step is structuring your strategy in Jira Align. 

Using OKRs

This involves setting up company objectives and key results (OKRs) to define measurable goals. You can then map initiatives and projects to each objective to operationalize your strategic plan.

When creating objectives, clearly define the desired outcome and how it will be measured. For example, an objective could be “Increase customer retention by 5% by Q4”.

With the objective set up, you can then establish key results—the quantifiable metrics that measure achievement of the goal. For our example, key results could be improving net promoter score to over 8.0, and decreasing churn rate below 10%.

Using Initiatives

Once your OKRs are established, you can start adding initiatives into Jira Align. Initiatives are the high-level programs and projects required to hit your objectives. 

Adding owners, estimates, and dependencies helps manage stakeholder involvement and execution.

Using permissions

You can also manage permissions in Jira Align to control who can view and edit various plans based on their role. This helps keep strategic plans visible to executives while allowing project teams to collaborate.

Developing strategic plans and roadmaps

One of the most powerful features in Jira Align is the ability to visualize strategic plans in roadmap form. This provides a high-level timeline of all initiatives mapped to objectives across planning horizons.

  • Establish milestones – Roadmaps can be structured across custom tiers to represent key milestones like quarterly goals, product releases, or project stages. 
  • Organize initiatives – Initiatives are then placed on their respective tiers based on estimated delivery dates.
  • Define dependencies – Project managers can define dependencies between initiatives to automatically sequence them. For example, an initiative to “Build CRM Integration” could be set to depend on “Complete Customer Database Migration” finishing first.
  • Experiment with scenarios – Jira Align enables scenario roadmapping with base case, aggressive, and conservative plans. This allows modeling tradeoffs to optimize investment mix and capacity planning.
  • Keep it up to date – As initiatives get underway, owners can update completion percentage to denote progress. Roadmaps auto-recalculate timelines when changes occur, keeping stakeholders aware of shifts.
  • Monitor and adjust – Different views like Gantt charts allow drilling into initiative details like assigned resources, budgets, and risks. Calendars make it easy to check for conflicts across resource utilization.
  • Share and report – Roadmaps can be shared via interactive dashboards or exported as presentation-ready slides. The visuals provide executives an end-to-end view of strategic plans, facilitating better decision making.

With Jira Align roadmapping, organizations gain a living, breathing plan that updates in real-time versus static documents. This enhances coordination across business units and teams to drive strategy execution.

Collaborating across teams in Jira Align

Strategic planning requires alignment between executives, managers, and frontline teams to be successful. Jira Align provides several ways to break down silos and improve cross-functional collaboration.

  • Interactive roadmap sharingInitiative owners can share live roadmap views with other teams or groups. This fosters transparency into how their work ties into larger company goals and interdependent initiatives. Commenting allows discussions right on roadmaps.
  • Integrations with communication toolsJira Align integrates with Confluence and Slack for real-time collaboration. Status updates made in Jira Align can automatically flow into Confluence docs or Slack channels. This keeps everyone looped in.
  • Managing stakeholders – Initiative owners can tag stakeholders from other groups. These stakeholders then receive alerts on progress updates related to their work, facilitating coordination.
  • Team progress reporting – Managers can pull progress reports filtered by team or department. This enables checking alignment across the organization and having data-driven conversations to resolve execution gaps.
  • Organization-wide access – With flexible permissions, Jira Align can provide company-wide transparency while limiting editing access as needed. This enables top-down and bottom-up visibility.

In summary, Jira Align breaks down team and departmental silos through seamless information sharing, notifications, integrations, and access controls. This leads to improved coordination and higher likelihood of successfully executing strategic plans enterprise-wide.

Tracking and measuring strategic plans

Jira Align provides robust capabilities for tracking objective progress and strategic plan KPIs in real-time.

Check out our four-part series on Jira Align reporting, starting with The Power of Team Level Reporting in Jira Align (Part 1 of 4).

Customizable dashboards offer at-a-glance views of portfolio health, budget-versus-actual costs, and completion percentage for company goals. Drilling into objectives shows up-to-date progress towards key results as well.

For a more detailed analysis, Jira Align’s reporting allows you to:

  • Monitor initiative delivery and identify late projects
  • Spot resource bottlenecks across plans
  • Analyze burn rates and forecast future progress
  • Track progress by department, product line or other dimensions
  • Export presentation-ready reports to update executives

As teams execute on initiatives, they can update progress directly on Jira Align roadmaps. This allows timelines to dynamically adjust based on real-world changes, keeping strategic plans reality-grounded.

For example, if a product launch gets delayed, initiative owners can easily drag-and-drop milestones on their roadmaps. Dependent initiatives then automatically shift based on the new timelines.

This lets organizations pivot gracefully versus rigidly sticking to outdated plans when business or market conditions change.

To maintain alignment, initiative owners can continually update key result metrics as outcomes are measured. Adding comments also enables teams to collaborate and provide context on progress changes.

With Jira Align’s robust tracking and measurement capabilities, organizations can closely monitor strategic plan effectiveness and rapidly adapt execution to drive better results. The key is maintaining up-to-date plans and making data-driven decisions based on real-time insights.

Tips for ongoing success

Here are some best practices to get continued value from Jira Align for strategic planning:

  • Review and update roadmaps quarterly – Set time on the calendar to evaluate progress and realign as needed.
  • Create templates for consistent plans – Build on templates each planning cycle rather than starting from scratch.
  • Automate data integrationsLink Jira Align to other systems to maintain up-to-date plans.
  • Assign initiative owners – Ensure every initiative has an owner responsible for execution.
  • Train all stakeholders – Provide training on Jira Align to foster adoption across the organization.

Following these tips will help ingrain Jira Align into your recurring strategic planning process.

In conclusion

Jira Align provides an optimized way to streamline strategic planning and gain organization-wide transparency. 

  • By structuring goals in Jira Align, teams gain clear line of sight into how their work ties back to company objectives.
  • With real-time roadmaps and progress tracking, organizations can dynamically adapt as business conditions change; cross-team alignment also improves through integrated planning.
  • Getting started with Jira Align involves laying out objectives, initiatives, and key results. From there, teams can develop roadmaps, collaborate across tools, and track progress towards strategic goals.
  • Following best practices around consistent reviews, updates, automation, and training will ensure continued success. 

With Jira Align, companies can connect high-level planning to execution and make strategic planning a living, breathing process. Stay tuned for Part 2, where we will consider How AI is Transforming Strategic Planning in Jira Align.

The Pivotal Shift from Projects to Products: A Leader’s Perspective

Organizations today face immense pressure to deliver value faster while remaining agile and responsive to market changes. This requires a fundamental shift from project-centric to product-centric thinking. As leaders, how can we spearhead this transformation?

Defining Projects vs. Products

First, let’s level set on what we mean by “projects” and “products”. Projects are temporary endeavors focused on creating a unique product or service. They have defined start and end dates, scope, budget, and resources.

Products are the ongoing services or capabilities we deliver that create value for customers. Products have a much longer, often indefinite, lifespan focused on enhancing, sustaining and maintaining value.

The core differences

In project management, the emphasis is on managing the “iron triangle” of time, budget and scope. Requirements are defined upfront and success is measured by on-time, on-budget delivery.

With products, we flip the triangle and make scope the variable factor. The focus becomes delivering outcomes iteratively without pre-defining the full solution upfront. Timeframes are shifted from months to years or decades. Success is measured by the product’s impact and ability to continuously adapt.

The leader’s pivotal role

As leaders, we play a crucial role in this transformation in two key ways:

Rethinking how we define and measure success

In addition to delivery progress, we must focus on:

  • Product resilience – the flexibility and recoverability of our products and code
  • Business impact – are we truly solving problems customers want solved

We should frame investments and scope based on priority outcomes, not predefined requirements. And view changes as signs of learning and responsiveness, not failures in planning.

Leading the organizational change

The shift can’t happen through teams alone. As leaders, we must role model new behaviors and ways of working top-down across the organization.

Key steps include:

  • Communicate your commitment to the change and why it matters
  • Implement vertically, not horizontally—transform entire portfolios before moving to the next
  • Change how you ask questions and measure progress
  • Get hands-on and address real obstacles raised by teams

Measure what matters

As leaders, we should focus less on “when will this project be done?” and more on questions like:

  • What are our highest priority outcomes?
  • What can we validate or release next?
  • How much should we invest in this initiative?
  • Are we working on the most valuable thing right now?

By measuring what truly matters—outcomes, customer impact, and ability to change—we can guide our organizations into the product-centric mindset needed to thrive today. It requires commitment, communication, and hands-on leadership. But the payoff can be immense in terms of speed, agility and delivering real value to our customers.

5 must-dos for leaders to pivot from Projects to Products

But fundamental change doesn’t happen bottom-up. It requires committed leadership. Here are five key shifts leaders must make to drive and sustain this transformation:

Know your “Why”

Be able to clearly explain why pivoting to a product focus matters for your specific organization and customers. Is it to increase ROI on product investments? To be more responsive to market needs and competitive threats? Know your reasons for change inside out.

Measure what truly matters

Expand your framing of success beyond delivery progress. Laser-focus on improving product resilience, flexibility, and business impact. Guide teams to validate priorities early through continuous testing and customer feedback.

Invest based on outcomes

Rather than starting with a project plan and budget, first identify the priority outcomes you want to achieve. Then make purposeful, focused investments of time and budget to deliver on those goals. Let scope vary.

Change your questions

One of the most influential things leaders do is ask questions. So consciously change yours to reinforce new behaviors. Ask “What can we validate next?” instead of “When will this be finished?”

Lead the change you want to see

Don’t just talk the talk. Role model the hands-on leadership required to address real adoption barriers raised by teams. Transform entire portfolios, not just teams. Reset organizational norms through your words and actions.

The world has changed, and project thinking is no longer enough. As leaders, the transformation to product starts and ends with us. We can build organizations optimized for the speed and adaptability needed to win today. It won’t be easy, but few things worth doing ever are. The payoff will be delivering far more value to customers when and how they need it.

Value-based Planning and Enterprise Agility

In the first article in this series, we discussed three challenges standing in the way of Enterprise Agility:

  • Lack of visibility
  • Not being focused on value delivery
  • Failing to train effectively

Assuming those challenges are being addressed, the next vital factor in the pursuit of Enterprise Agility is the formulation of an effective strategic plan. 

The following content is taken from a webinar entitled, “Enterprise Agility with Jira Align: Planning for Value”. 

Why planning is vital

“If you fail to plan, you’re planning to fail.”

That line is a cliche for a reason — it’s absolutely true and it applies to nearly every aspect of life. Looking at it from a business perspective, planning accomplishes some powerful things:

  • Helps us clearly identify our goals
  • Helps us understand the benefits of various potential actions
  • Improves resource utilization so we can accomplish more
  • Helps us understand the scope of effort required to reach an outcome
  • Helps us identify the risks and roadblocks that may stand in our way

When organizations are pursuing Enterprise Agility, there are some specific aspects of planning that support that effort:

  • A vision to plan against
  • The scope of time in which parts of that vision must be executed
  • A practical sense of how much work can be delivered in that amount of time
  • A backlog of work items to be delivered in that time block
  • The ability to prioritize those items so the most valuable items are completed first
  • A buffer to allow for inevitable change

In some cases, organizations develop annual or quarterly plans without including some or all of these important facets. The resulting plan will certainly not support agility, and may not even support success.

How data drives “pivot or persevere” decision making

As a plan is developed, there are two basic ways to go about it:

  1. Hope and pray
  2. Base it on the data

The preferable method should come as no surprise. But it’s surprising how many companies choose door number one in a practical sense. 

It doesn’t work to set up strategic plans based solely on what you wish you could accomplish in a year or a quarter. Rather, solid strategic plans that are going to guide value delivery and business success must be based realistically on historical data. Then, as you work the plan, real-time data should inform ongoing decision making to ensure you’re always heading in the right direction.

Data collection and radiation is a problem in most organizations

The classic data formats found in large organizations include:

  • Spreadsheets
  • Presentations
  • Shared drives

All of these formats share some important weaknesses that can get in the way of effective data radiation:

  • Human error (data entry, formula creation, inaccurate curation)
  • Time delay (by the time the data is presented to decision makers, it’s already out of date)
  • Confusion (version control issues, mixed formats, erroneous distribution)

When you add to these issues the fact that the modern organization relies on dozens of different apps and systems to collect the data they need, the situation compounds. 

Tool consolidation supports rapid value-based decision making

When data is coming from these imperfect, disparate sources, it becomes very difficult to make effective decisions in a timely manner. Inevitably, the time it takes to properly collect, parse, analyze, and present the data renders it too old to effectively support decision making in a fast-moving environment that demands business agility.

Consolidating and integrating those tools that supply real-time data is absolutely essential for an organization to achieve Enterprise Agility and achieve what’s been laid out in their strategic plans. 

Jira Align has proven to be an excellent tool custom-designed for that job. 

Learn more about Jira Align and how it helps organizations make effective business decisions based on real-time and historical data.

Proper planning breeds predictable value delivery

When an appropriate vision has been established (we know what value we’re delivering and why) and data has shown roughly how many increments it has historically taken to deliver that value, you can achieve predictability.

Importantly, that doesn’t mean being able to perfectly predict productivity so that the teams turn into a factory. Change will still be constant and agility involves the ability to quickly and effectively respond to that change. But predictability does support robust planning within the context of an Agile workflow — at any juncture, the team knows roughly how much it can accomplish within a planning increment. And so, they can confidently commit to a volume of work and leadership can confidently expect that work to be completed. 

Most importantly, predictability supports value delivery because knowing how much work can be done in a given period of time makes it possible to effectively balance prioritization and resource allocation. Every available resource will be working on the most valuable tasks throughout the entire increment. 

If you’d like to learn more about value-based planning and Enterprise Agility — including how a framework and tooling can help — watch our webinar-on-demand, “Enterprise Agility with Jira Align: Planning for Value.”

Also, don’t miss the third and final article in this series, Work the Plan: Enterprise Agility With Jira Align.