Managed Support Services

Expand what’s possible by leveraging our technical experts to support your cloud infrastructure and applications


Your partner, at the ready

Reduce your team’s in-house workload and overhead, increase efficiency, improve uptime, and fill gaps in tech roles with the professional skills of our engineers and administrators. Available for both on-premise, private and Atlassian clouds.


Managed Support services

Dedicated Administrator

A dedicated expert who collaborates with your team and expands your technical skillset

  • Adds a Dedicated Atlassian expert to your team
  • Reduced context switching for your team
  • Works off of agreed-upon prioritized backlog
  • Augments and integrates into your current team
  • Admin works within your own system
  • Available for 1⁄4, 1⁄2, or full time (10, 20, or 40 hours a week)
  • Monthly subscription offers flexibility for changing workloads

On-Call Support

Year round, 24/7 support coverage and scheduled maintenance

  • Supplement for your existing team that may not have the time or expertise to provide essential infrastructure support
  • Provides a trusted source to “bounce” ideas off of
  • 24/7/365 emergency coverage from a global support team with access to Cprime consultants
  • Expert knowledge-base built upon years of experience
  • Collaborative technical approach both with the you and within our team to solve complex problems

How we help our clients

As one of the most experienced Atlassian Platinum Solution Partners, Cprime’s expertise spans the spectrum of software implementation, including migrations, integrations, licensing, and managed services.

Regardless of your organization’s size, our managed services can be tailored to fit your needs.


Supporting your teams how you need

Once Cprime Support has access to your systems we can help answer questions, provide assistance and take on the work to allow your team additional focus time. 

Cprime leverages Atlassian expertise in partnership with years of expertise in maintaining, securing, and optimizing Atlassian applications. 

BenefitsDedicated AdministratorOn-Call Support
Level-Up: Add experts to your team without the overhead costs of hiring
Optimize: Free-Up time for your staff by offloading daily monitoring and repetitive tasks
Increase Value: Collaborate and bounce ideas between you and a third party stakeholder (Cprime!)
Enhanced Security: Feel confident you’re covered in the event of an outage or security issue.
Focused Backlog Reduction: Dedicated Expert for 10, 20, or 40 hours per week

Choose Us As Your Trusted Partner

Our skills and experience make us a trusted partner for organizations looking to transform their service operations and deliver value faster. Our partnerships with some of the biggest names in the tech space have made us specialists in ITSM, DevOps, Agile at Scale, Cloud and Enterprise solutions. 

Atlassian Cloud Specialized

Enhance your Team with Our Experience