Building Emotional Intelligence – an ICAgile Micro-Credential

Empowering leaders and teams to harness emotional intelligence for stronger relationships, resilience, and lasting impact.

Overview

The Building Emotional Intelligence ICAgile microcredential, part of the Leadership Essentials Skills Collection, equips leaders with practical, people-first strategies to enhance trust, communication, and resilience within their teams. This course empowers professionals to deepen self-awareness, foster empathy, and respond thoughtfully to workplace challenges, creating a foundation for authentic and effective leadership. Whether navigating difficult conversations or seeking to strengthen team dynamics, this program provides essential tools to lead with confidence and compassion.

What is Micro-credential learning?

Micro-credentials are short learning experiences designed to help you quickly gain practical, job-ready skills. Whether you want to advance your career or enhance your team’s capabilities. This ICAgile micro-credentials provide flexible, affordable, and high-quality learning that fits your schedule.

  • 4-hour focused learning
  • Practical skills you can apply immediately
  • Earn a shareable digital badge upon completion

Train up your teams with private group training

Have a group of 5 or more students? Cprime also provides specialist private training with exclusive discounts for tailored, high-impact learning.

Full course details

Course outline

Learning is structured around key domains of Emotional Intelligence:

  • Foundations of Emotional Intelligence
  • Self-Awareness
  • Self-Management
  • Social Awareness
  • Relationship Management
  • Integration & Goal Setting

Audience / prerequisites

This learning is ideal for:

  • Leaders and managers aiming to strengthen their people-focused leadership skills
  • Individual contributors eager to enhance collaboration and build stronger professional relationships
  • Emerging talent preparing to step into leadership positions
  • Teams undergoing change or striving to boost their collective emotional intelligence
  • Professionals in high-pressure roles seeking to develop greater emotional resilience

There are no prerequisites required for the Building Emotional Intelligence learning.

In this class you will learn how to

Upon completion of this learning, participants will be able to:

  • Define emotional intelligence (EQ) and articulate its core components
  • Explore and understand the multifaceted benefits of EQ, such as improved communication, enhanced problem-solving abilities, and stronger team morale
  • Comprehend the crucial role of EQ in fostering healthy relationships and effective team dynamics
  • Practice various self-awareness techniques and establish personal goals for ongoing EQ development
  • Recognise and manage personal emotional triggers more effectively
  • Apply strategies for self-regulation and responding constructively in challenging situations
  • Enhance their ability to understand and empathise with the emotions of others
  • Utilise tools and techniques to improve relationship management and build trust within teams

Credits/Exam

Although there is not an ICAgile official exam, ICAgile allows for their course accreditors to determine appropriate means for retention of the learning outcomes. Depending on your provider, there may be some type of assessment in order to earn certification.

Many providers assess via participation, activity and understanding conveyed via exercises and discussion, withholding certification when appropriate.

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