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Design Thinking - A Comprehensive Overview eLearning

Learn the design thinking process step by step – how to apply it in enterprise environments, and how to use design thinking for large-scale technology products and services.

Design Thinking - A Comprehensive Overview provides a toolbox of practical techniques and problem-solving tools to help you apply what you learn in everyday situations.

This course will introduce you to the fundamental concepts of Design Thinking, and the key terms you’ll need to know to think about problems and seek innovative solutions with a focus on the end-user. Throughout this course, you will learn the basic definitions needed to achieve a strong understanding of Design Thinking, and how to apply it to a wide range of problem-solving needs. This course focuses particularly on applying Design Thinking to enterprise-scale technology products and services, software and artificial intelligence products, and complex solution design.

Learn design thinking, and get tools for applying every step of the process

During this self-paced course, you experience a hands-on journey through the design thinking process. You’ll learn to collaborate and define and solve problems using design thinking techniques. You‘ll learn a straightforward process for problem definition, ideation, teaming, testing solutions, and applying the process of solution building in an enterprise organizational environment.

Education Credits
1.5 PDUs
1.5 Technical PDUs
1.5 ACP PDUs
1.5 PDUs
Public Classroom Pricing


GSA Price: $125

Group Rate: $150

Private Group Pricing

Have a group of 5 or more students? Request special pricing for private group training today.

Part 1: Design Thinking Overview

  • What is Design Thinking?
  • What if you don’t think of yourself as a “designer”?
  • Solving problems – design thinking vs. older approaches
  • Attitude and mindset
  • The relationship to agility

Part 2: Divergent and Convergent Thinking

  • Divergence and Convergence as the design thinking foundation
  • Divergent thinking characteristics
  • Convergent thinking characteristics
  • The problem space
  • The solution space

Part 3: The Design Thinking process

  • Empathize & Understand
  • Defining Problems & Design Challenges
  • Ideation
  • Prototyping
  • Testing & Iterating
  • Design Thinking at Scale

Part 4: Empathize & Understand

  • User Research
  • Human-Centered Design
  • Empathy maps
  • Observation
  • Subject-matter expertise

Part 5: Defining Problems & Design Challenges

  • Creating problem statements
  • How to define problems
  • Five steps for framing problems
  • Wicked problems
  • Defining a design challenge

Part 6: Ideate

  • Divergent vs. convergent ideation
  • Brainstorming
  • “How might we”
  • Affinity diagramming

Part 7: Prototyping

  • Prototyping explained
  • Iterating on prototypes
  • Feedback on prototypes
  • Pivot or persevere?
  • Different types of prototypes

Part 8: Test & Iterate

  • Starting to think about scale
  • Priorities of testing
  • When is it too late to pivot?
  • Keeping testing agile
  • Iterating towards to delivery

Part 9: Design Thinking at Scale

  • Why scalability is important
  • Common obstacles to scale
  • Managing size
  • Organizational complexity
  • Budgets and accounting cycles
  • Organizational culture
  • Introduction to frameworks

Part 10: Conclusion

  • Start with divergence
  • Think human centered
  • Try it before they buy it
  • How you can use design thinking
  • Additional resources

This design thinking self-paced course will be invaluable for:

• Product owners

• Business analysts

• Innovation leaders

• Designers

• Agile teams

• Architects and system designers

• Technology service creators

After you complete this course, you will be able to:

• Understand the Design Thinking process

• Use empathy and context to keep end-user at the center of a design

• Create a methodology for repeatable “a-ha” moments

• Avoid common Obstacles to Design Thinking

• Distinguish symptoms, problems, and root causes

• Use agile practices to prototype and iterate rapidly

• Evaluate the roles of culture and teaming in your organization

• Apply design thinking at scale and in non-traditional roles

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