Clark County Transforms Workplace Management with WSD
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Case Study

Navigating Innovation: Clark County’s Odyssey to Optimize Workplace Dynamics with ServiceNow WSD

Company Details

Industry: Public Sector

Location: Clark County, NV, USA

Cprime Services:

Executive Summary

Clark County partnered with INRY to deploy ServiceNow Workplace Service Delivery (WSD), unifying its approach to space, move, and facilities management across 312 buildings and 1120+ indoor spaces. Delivered in just 10 weeks, the solution streamlined allocation, enhanced visibility, and established a digital foundation for scalable workplace operations.

The Mission

Clark County, Nevada—home to the Las Vegas Strip and spanning an area the size of New Jersey—launched a bold initiative to modernize and optimize its management of indoor workspaces. With over 1120 physical indoor spaces across 312 buildings, the county aimed to centralize space allocation, improve resource utilization, and better support employee mobility through intelligent workplace services.

The Opportunity

Legacy systems and fragmented processes created operational inefficiencies, with no unified platform to manage workspace assignments or moves. The county needed an integrated solution that could support detailed space planning, dynamic employee movement, and actionable insights from spatial data.

Clark County selected ServiceNow’s Workplace Service Delivery (WSD) solution and partnered with INRY to deploy it. Having previously worked with INRY on HRSD and Election Worker Management, the county trusted INRY’s strategic expertise and rapid delivery approach.

The Solution

Using its proprietary PASS (Process Area Specific Sprints) methodology, INRY implemented the WSD solution in just 10 weeks. The platform delivered four core capabilities:

  • Space Management: Dashboards and spatial data integrations to monitor and optimize space usage

  • Indoor Mapping: Real-time room mapping with dimension syncing and workspace attributes

  • Survey Forms: Custom employee intake to assess location needs and demand peaks

  • Move Management: Workflow automation for relocations, conflict resolution, and space readiness tasks

Post-launch, INRY provided Hypercare support and helped upgrade the ServiceNow instance to the Vancouver release, ensuring continuity and performance.

The Results

Clark County now has a unified digital foundation for managing space more strategically:

  • Enhanced visibility into 1120+ indoor spaces

  • Improved allocation workflows and utilization insights

  • Standardized move management across departments

  • Accelerated deployment timeline with only 2 weeks of post-go-live support required

With scalable systems and modern tools, the county is better positioned to meet future workforce needs while reinforcing service excellence.

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