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About Cprime Cprime, a Goldman Sachs and Everstone Capital portfolio company, is more than just a full-service consulting firm – we are your strategic partner for driving innovation and agility in your business. With over two decades of experience, we have honed our expertise to help organizations adapt at the speed the market demands.

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Training From new ways of working to deeply technical tools-based topics, leverage 30 years of experience to bridge skills gaps, empower excellence, and foster innovation for unmatched growth.

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Enterprise Agility Need to respond to change faster? To do more with less? To surpass your competition? Adopting a holistic approach to change and continuous improvement across the organization can achieve all that and more Learn more >

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Global TalentElevate your pool of talent to beat the global tech talent shortage and remain competitive in the marketplace with end-to-end solutions for enhancing your tech teams Learn more >

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Development Support lean, cost-effective workflows focused on delivering value to your customer by leveraging individual specialists or entire teams of experienced software engineers to build custom applications and integrations Learn more >

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Business Technology Establish the optimal tool stacks to streamline workflows, data capture, and transparency across the organization, supporting decision making and agility Learn more >

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Training From new ways of working to deeply technical tools-based topics, leverage 30 years of experience to bridge skills gaps, empower excellence, and foster innovation for unmatched growth. Cprime Learning >

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Resources > > End-To-End ITSM Solutions Capabilities Guide
End-To-End ITSM Solutions Capabilities Guide

End-To-End ITSM Solutions Capabilities Guide

Put Your Customers First and Deliver ‘White Glove’ Service

Embracing ongoing change with Agile and DevOps frameworks enables product development teams to learn faster and pivot easier to deliver more value to the users with every iteration. IT Service Management (ITSM) extends and solidifies this change management approach as it adds an essential piece – user voice – allowing customers to have a direct influence on digital experiences, quality of service delivery, and product roadmaps.

Atlassian’s ITSM platforms, like Jira Service Management, offer automation, integration, workflow management, and reporting tools that enable organizations to create, manage, deliver, and scale those ever-evolving digital experiences through service desks and IT operations teams.

Learn more about Cprime’s end-to-end ITSM solutions by downloading our solutions guide.
 

VIEW GUIDE

 

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Cprime and ITIL: The Key to Unlock Optimized ITSM
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An efficient incident management process is critical for keeping your customers happy by ensuring that…

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