Jira Service Management with Expert Guidance | Cprime








Jira Service Management

The high-performance Atlassian solution for streamlined operations and exceptional service delivery


Built for enterprises of all sizes

Whether you’re a small startup, a mid-sized business, or an enterprise-level company, Jira Service Management (JSM) provides a comprehensive solution to streamline operations, enhance collaboration, and deliver exceptional service across your organization through its powerful and customizable platform.

JSM offers  robust service management functionalities to help you manage incidents, track service requests, and implement efficient change management processes. With its user-friendly interface and adaptable and customizable workflows, JSM can ensure seamless service delivery, driving higher customer satisfaction, productivity and business performance.


Jira Service Management packages

JSM Essentials: Just getting started? Our team of experts will onboard and enable your JSM instance and create a customized backlog in partnership with your teams to get you up and running quickly so that you can grow and mature your service management practices.

JSM Essentials Plus: Empower your organization with advanced customization, integrations, add-ons and automations. Our experts will enable your team with ITIL knowledge and skills required to effectively use, maintain, and scale JSM for your needs.

Service Management Transformation with JSM: Partner with Cprime to achieve a comprehensive service management transformation for your enterprise. Leveraging Jira Service Management as a central tool, we’ll help you streamline workflows, optimize service delivery, and improve overall efficiency using ITIL informed practices 

Included Practice AreasJSM EssentialsJSM Essentials PlusService Management Transformation with JSM
Request Management
Incident Management
Problem Management
Change Management 
Knowledge Management
Asset Management
IT Asset Management
Measurement & Reporting Management
Service Catalog Management
Service Desk Practice
Service Level Management
Availability Management
Mentoring and Event Management
Portfolio Management
Release Management
Service Request Management

How we help our clients

As one the most experienced Atlassian Platinum Solution Partners with an ITSM specialization, Cprime’s expertise spans the spectrum of software implementation, including migrations, integrations, licensing, and managed services.

Whether you’re a team of five or an enterprise with thousands of users, JSM has the right tier to suit your requirements. Enjoy the freedom to scale up as your organization grows, without worrying about outgrowing your service management solution.

Our Jira Service Management experts will ensure your service management solution is aligned with your organization’s unique needs and goals by: 

  • Thoroughly assessing the current state of your service operations
  • Recommending the best customizations within JSM to support your organization
  • Helping you prepare, carry out, and support implementation and data migration
  • Integrating JSM with the rest of your tech stack for optimal flow

Enabling a holistic change management approach that integrates people, processes and, tools, including customized training and coaching, to ensure adoption and success

Trusted Atlassian Partner for Over a Decade

Our skills and experience make us a trusted partner for organizations looking to transform their service operations and deliver value faster. With close to two decades as an Atlassian Platinum Solution Partner, we specialize in Agile at Scale, DevOps, ITSM, Cloud, and Enterprise solutions.  

Atlassian Cloud Specialized


Empowering your teams to deliver

JSM empowers service teams to deliver exceptional customer experiences and drive business success by:

  • Breaking down information silos
  • Providing visibility into item status and resolution
  • Reducing administrative time and cost
  • Enabling faster issue resolution
  • Facilitating self-service options for customers
  • Increasing employee and customer satisfaction

By leveraging its powerful features, flexibility, and ease of use, JSM supports a customer-centric model as your organization seeks to transform IT service delivery operations, including:

Asset Management

Lower TCO and boost ROI by tracking and managing IT assets more efficiently, reducing incidents and outages, and improving utilization.

Request Management

Enhance communication and visibility throughout the request lifecycle by streamlining request workflows and automating routine tasks.

Knowledge Management

Empower self-service by providing answers to commonly asked questions and manage knowledge articles while fostering team collaboration.

Incident Management

Respond to incidents quickly and efficiently, track status, and communicate with stakeholders through alerts and on-call management.

Problem Management

Group incidents, expedite root cause analysis and document workarounds to minimize impact.

Change Management

Mitigate risk by reviewing, approving, and tracking changes with complete audit capabilities, and save time by automating approval and deployment of low-risk changes.

Configuration Management

Visualize critical infrastructure supporting applications and services and identify service dependencies for risk mitigation.


Customer Success Story

Just the Ticket: Implementing Jira and IT Service Management at Iconic Luxury Retail Chain

This internationally recognized luxury retail icon turned to Cprime to modernize its failing legacy service management infrastructure with turnkey Jira and Jira Service Management portals. The resulting ITSM implementation enhanced the teams’ service efficacy and reduced the number of tickets created…

Elevate your Service Management with JSM