Jira Service Management Templates

Launch ITSM in under 1 month with a JSM template designed by Cprime

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JSM IT service management

Deliver the core of your ITSM strategy using Cprime Jira Service Management templates

and scale the proven framework with custom workflows when your team is ready


Cut your response time with preconfigured JSM templates and focus your team's effort on the issues that make the most difference to your users


Implement the JSM Foundation for a fraction of the cost, transform your IT service management strategy and start building unique workflows on top of it


Incorporate Agile into ITSM workflows for flexible business value, and bring DevOps closer to development and product teams

Gear up your Jira Service Management launch

Our ITSM and ITIL implementation specialists have packed their best practices into a lightweight yet solid JSM foundation.

  • Configurations and automations for common use cases
  • Process guidelines for standing up or maturing ITSM processes
  • Automations to reduce agent and developer manual work
  • Monitoring and alerting standards
  • Use cases for partnerships including Device 42, Slack, SNOW, custom integrations, automation, and more
  • Training and enablement for admins and end-users

Let's see what it can do for you

Start small. Build robust. Scale.

We’ve developed three solutions to meet you where you are.

Choose the scope that will lay a sufficient ITSM foundation for your team to build upon. We’ll help you customize and configure the templates and automations to match your unique needs and expectations.


JSM Jumpstart


Quick time to value for you and your customers

JSM automation

Automation that helps you prioritize and focus on resolving critical service requests

JSM collaboration

Improved collaboration across various service and development teams

JSM efficiency

Comfortable tracking and measuring service performance and quality against KPIs & SLAs

JSM metrics

Greater cost efficiency and shorter implementation time frames with a preconfigured solution template

How to Optimize ITSM with Atlassian’s Jira Service Management in the Cloud

How to Optimize ITSM with Atlassian’s Jira Service Management in the Cloud

In this webinar, we will look at how Atlassian’s new Jira Service Management (the next generation of Jira Service Desk) solution in the Cloud can help enable ITSM best practices by simplifying and centralizing ITSM operations through integrations and new...


Tips to Make a Lean, Mean ITSM Machine with Atlassian

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ITSM Series: How Business can Reap Benefits from ITSM

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Jira Cloud: Opsgenie Demo for Service & Incident Management

Incident management is critical for your organization to effectively operate, mitigate risk, and boost compliance. Never miss critical incidents. Ensure...

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Do Frameworks Like SAFe, DevOps, ITIL and CMMI Compete or Complement?

When you’re getting an enterprise to function in a more lean and efficient way, there are several frameworks like SAFe,...

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ServiceNow to Jira Service Desk Capabilities Guide

Migrating from ServiceNow to Jira Service Desk? Our team of experts is ready to assist clients with all types of...

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Optimized Customer Service migrating from ServiceNow to Jira Service Desk

Executive Summary In the fall of 2015 Cprime completed a fast 120-day implementation of Atlassian Jira Service Desk at The...

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