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About Cprime Cprime, a Goldman Sachs and Everstone Capital portfolio company, is more than just a full-service consulting firm – we are your strategic partner for driving innovation and agility in your business. With over two decades of experience, we have honed our expertise to help organizations adapt at the speed the market demands.

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Resources > > Enterprise Service Management Webinar Series Part 1 | ESM Foundations: Do You Understand Your Customer Journey?
Enterprise Service Management Webinar Series Part 1 | ESM Foundations: Do You Understand Your Customer Journey?

Enterprise Service Management Webinar Series Part 1 | ESM Foundations: Do You Understand Your Customer Journey?

Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.

In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.

In Part One of this webinar series you will learn:

  • The vital importance of cultivating a customer-first mindset
  • How to adjust your mindset to view your services as products
  • The power of a product/service roadmap

Speakers:

Devin Anderson
Strategic Product Coach, Cprime
Eric Rodstein
Senior Solutions Engineer, Cprime
Watch the Webinar on Demand

Related Resources

Your Practical Guide to Enterprise Service Management
Your Practical Guide to Enterprise Service Management

The speed and complexity of modern businesses are always growing and change is the only…

What is ESM? Understanding Enterprise Service Management for Your Business
What is ESM? Understanding Enterprise Service Management for Your Business

According to the Service Desk Institute, 68% of organizations had implemented Enterprise Service Management (ESM)…

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