Perfecting Customer Management Using Jira Service Management

An optimized ITSM practice using Atlassian Jira Service Management (JSM) has brought tremendous benefits to organizations seeking to cement a customer-centric approach to their service management processes.

In the first two parts of this webinar series, we discussed an introduction to change management, service catalogs, and CMDB, and how they can all be applied and optimized using JSM. In this third installment, we cover the vital topic of customer management. You will learn:

– The importance of understanding the customer’s perspective and requirements
– How to best use JSM for customer management—from portal design to automation and beyond
– How to use JSM to empower your Shift Left—an integrated knowledge base, dynamic forms, intelligent queues, and more
– How to measure customer management for reporting and data-driven decision making

Speaker:

Clayton Chancey Senior Solutions Architect, Cprime