This article compares the three service tiers available for Jira Service Management on the Atlassian Cloud platform. If you’re also considering other Atlassian solutions, check out our similar comparisons of Jira Cloud and Confluence Cloud service tiers.
What do I get with each Jira Service Management Cloud option?
The Jira Service Management solution on Atlassian Cloud offers three different tiers with their own features and limitations. Choosing the right tier for your unique needs allows you to balance functionality and cost considerations to maximize the return on your investment.
This is not a comprehensive list. You can find more details comparing Cloud features and functionality here. Please note that these features and limitations are always subject to change as Atlassian continues developing the cloud platform. Click here for the current cloud roadmap.
Who is it for?
While every company has a unique combination of requirements, there are some basic guidelines that can help you determine which tier is likely going to be right for you currently. Then, down the road, you may want to take advantage of the quick and convenient upgrade capabilities inherent to the cloud platform, so we’ve noted some common reasons users do so.
What else should I consider?
This is not a comprehensive list of the considerations you’ll want to review to ensure you make the right cloud tier choice, but we can help you make sense of the full picture.
If you’d like to learn more about the cloud offerings and how you can make the best choice, please reach out to Cprime.