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WebinarIT Service Management

Enhancing Your ITSM With Service Catalog Management Practice and Jira Service Management

Service Catalog Management provides a single source of truth, a consistent repository where all information on services and service offerings…

MakeDev Reskilling Program

How to Support ITSM and ITIL with Jira Service Management

An efficient incident management process is critical for keeping your customers happy by ensuring that their services are always on.…

Case StudyAtlassian

Prepping for IPO: A Real Estate Juggernaut Achieves SOX Compliance Using Jira and Confluence

This large commercial real estate development company had grown very quickly in the years leading up to the decision to…

Case StudyITSM

Just the Ticket: Implementing Jira and IT Service Management at Iconic Luxury Retail Chain

This internationally recognized luxury retail icon turned to Cprime to modernize its failing legacy service management infrastructure with turnkey Jira…


Compliance Success with the Atlassian Cloud Ecosystem

Many organizations are required to adhere to compliance standards like SOX, PCI, HIPAA, ITAR, and others. Compliance is vital and…


Atlassian Plus Series: Supercharge User Experience in Jira and Slack/MS Teams with

In partnership with: In an ever-evolving world of hybrid work, many organizations are starting to realize the limitless possibilities of…


Atlassian Platinum Panel Series Part 3

How to Optimize your ITSM with Atlassian Cloud Many organizations are challenged with adhering to demanding SLAs, responding to security…

Case StudyCloud

Leveraging Information—Updating Infrastructure at a Medical and P&C Claims Processor

Overview This Cprime client offers a comprehensive suite of technical software solutions for medical and insurance claims management. They help…

WebinarBusiness Agility

The Top 5 Challenges Product Faces With Jira

See how Product and Engineering teams are solving the "What, Why, & How" by using Productboard and Jira. Productboard expert…

WhitepaperAgile Portfolio Management

Cprime Learning Software Tools Training Catalog

Keep your teams moving forward with the right software training and certifications from Cprime Learning! Through our vast network of…


Achieving Alignment and Agility: Best Practices for Aligning Technical and Non-Technical Teams in Jira & Wrike

Every team wants to contribute to their organization’s value stream. But not every team wants to or can do so…


Cprime Learning Course Catalog

With 30 years of experience in the professional development industry, Cprime Learning provides the training, certifications, and expertise to help…


From Product Strategy to Backlog: Best Practices for Integrating Aha! Roadmaps With Jira

More than 5,000 companies choose Aha! Roadmaps for setting brilliant strategy, prioritizing features, and sharing visual plans. Product teams rely…


Planning meets development with GitLab + Jira

Jira is an amazing tool for work management and GitLab is the Devops platform of choice for many developers. Together…


A Practical Guide to Scaling Agile with Jira/Jira Align

Discover the “Sweet Spot” for Overcoming Challenges and Achieving Your Business Goals Agile methodologies have successfully enhanced productivity for individual…


Zendesk to Jira Capabilities Guide

Considering a switch from Zendesk to Jira Service Desk? Learn how our team of experts can assist you in this…


ServiceNow to Jira Service Desk Capabilities Guide

Migrating from ServiceNow to Jira Service Desk? Our team of experts is ready to assist clients with all types of…


How To Optimize Atlassian Jira & Jira Align for Your Agile at Scale Success

To effectively scale and mature, you need the right Atlassian tool foundation in place from the outset and a clear…


How to Optimize ITSM with Atlassian’s Jira Service Management in the Cloud

In this webinar, we will look at how Atlassian’s new Jira Service Management (the next generation of Jira Service Desk)…


Using Jira for Team Collaboration in AWS

In this workshop, you will experience managing a project for a small team in Jira. Even though you will be…


Rally to Jira Capabilities Guide

Need to migrate from Rally to Jira, but not confident in how to proceed? Lean on our team of experts…


TFS (Azure DevOps Server) to Jira Capabilities Guide

Migrating from Team Foundation Server to Jira? Our team of experts is ready to assist you with this process. To…

WebinarAtlassian Tools

How to Scale Agile with Atlassian Jira (Part II)

In Part I of this series we focus on some of the key technical challenges that come with using Jira.…


How to Scale Agile with Atlassian Jira (Part I)

Using Jira to implement SAFe® (or any other form of Scaled Agile framework) can be challenging. It's more than just…


Not Just for IT Anymore! Keep Your Marketing Teams Focused on Quality Service with Jira Service Desk

In this demo from Cprime Aperture 2020, learn how Jira can help your non-IT teams collaborate and prioritize work, while…


Automate Support Operations, & IT Workflows with Jira Service Desk/Slack/Halp Integrations

In this demo from Cprime Aperture 2020, Matthijs van Leeuwen, Solutions Engineer, helps users discover incident management tips and tricks…


Laying a Jira Foundation to Support Scaled Transformation

In this session from Aperture 2020 with Solutions Architect Lisa Barton, uncover the necessary bases to support a successful SAFe…

WebinarAtlassian Tools

Transforming ITOPS and Service Teams with Automation & Self-Service in Jira Service Desk

In this session recording from Cprime Aperture 2020, Product Manager Jonathan Muse explores how businesses can provide value at low…

Case StudyAgile

Agile Transformation on Tight Timeline: Agile + Jira + Jira Align

Change is always challenging, especially for large companies well-established in their markets. But change is a necessary obstacle for any…

Case StudyAtlassian Migrations

Case Study: Jira Cloud Implementation and Custom Workflows at Kairos Aerospace

Need for an internal system that could effectively track all ongoing issues and give the team insight into potential future…

Tempo-time tracking

Simplify Your Time Tracking Processes with Scripting Automation

It’s time to bring alignment and time tracking together between the business and the delivery execution with Power Scripts™ for…


Is Jira Align or Advanced Roadmaps the right tool to scale Agile in my organization?

With the release of Jira Align, many clients have been asking us which of these platforms for scaling Jira is…


Jira Align Webinar Series

Jira Align is creating unparalleled excitement and interest in the Enterprise Agile space. The ability to align around common goals,…


Getting One Step Ahead of Your Competition with Atlassian Jira Data Center

As teams grow and companies mature, many organizations face challenges with their existing Atlassian stack. While adding resources to the…


Structure & Power Scripts: Simplify Dependency Management, Portfolio Alignment & Transparency

In Jira, the issue links module is a common way organizations link, clone, relate and specify relationships between issues. Most…


Atlassian Health Reports: The Rx Solution for your Atlassian Instance.

Looking for those leadings indicators that highlight potential risk? Looking for quantitative ways improve application quality and drive better process…


Automated Jira & Confluence Health Checks: Boost Operational Efficiency, Productivity and Scale

Looking for those leadings indicators that highlight risk? Looking for quantitative ways to drive better application and process enablement? As…


Automated Process and System Health Checks for your Atlassian Enterprise Platform

As you plan to scale your agile development initiatives by implementing new projects, adding new practitioners and end users and…


Jira Jump Start Online

Course Description   In this course, attendees will learn the basics of Jira and Jira Agile fundamentals, as well as…


Atlassian Jira Service Desk: Smart, Powerful and Collaborative Service Desk for the Agile Enterprise

The way originations engage their end-users not only provides a way to excel and deliver consistent value but also represents…


5 Key Areas to Establish Jira Governance

Throughout our extensive Agile and Atlassian Technology implementation experience, we have identified common team, program and portfolio technology and process…


Jira System Admin Preview

In this webinar, we will provide a synopsis and preview of our most popular course, JIRA System Admin. Cprime has…


The Ugly Truth About Scaling

This webinar, presented by Cprime and Agile Craft will highlight some of the "real" struggles faced when it comes to…


How to Customize, Automate and Expand the Power of Jira with Power Scripts

Power Scripts for Jira is the Swiss Army Knife of plugins for automating, customizing, and expanding the power of JIRA.…


Cprime’s Atlassian SAFe 4.5 Jira Solution

In this presentation you will learn about Cprime’s approach to supporting SAFe® 4.5 with the Atlassian suite. Cprime’s Atlassian Certified…


Focus on Jira – Let AWS Manage the Rest

In this presentation we will address some of the challenges with managing and administrating Jira at scale, and best practices…


Implementing SAFe in Jira

Here is a quick overview of our approach for implementing SAFe in Jira. Cprime’s Jira SAFe product blends Atlassian’s ALM…


Optimize Portfolio Performance with Agile Techniques & Jira – Part 2

Some organizations spend months or even years attempting to create a workable portfolio management solution – often with little success.…


Scaling on Atlassian: Avoiding the 5 Top Pitfalls when Migrating from a Legacy System

New emerging platforms and technologies like “Atlassian” have caused us to revisit the many different software vendors that provide short…

Case StudyAtlassian

Jira Integration Boosts Productivity and Scalability Across Enterprise Software

Overview Customer needed to consolidate their business processes across functional departments and decided to integrate their CRM and ALM systems…


Migration Questionnaire

Are you looking to take on a software migration? You definitely came to the right place. Here is a sample…


Optimize Portfolio Performance with Agile Techniques & Jira

Some organizations spend months or even years attempting to create a workable portfolio management solution – often with little success.…


Scaling Agile with Atlassian and SAFe®

Together, with Atlassian, we are proud to release the “Scaling Agile with Atlassian and SAFe®” white paper   This solution…

Case StudyAtlassian

Optimized Customer Service migrating from ServiceNow to Jira Service Desk

For Client Services their issues were critical: slow workflows and process management could not keep up with growth.


Tips to Make a Lean, Mean ITSM Machine with Atlassian

The ITSM mindset is shifting. In response, IT teams are switching to leaner, more agile approaches that value ease of…


Splunk’ing Jira for Deep Insights Into Application, Database, and Server Health Trends

We will discuss many common performance problems that he has experienced over the years as a Jira administrator, which inspired…