BLOG
Sharing insights, knowledge and expertise
Artificial Intelligence
Press Release: Cprime Launches AI Center of Excellence to Accelerate Enterprise AI Transformation
CARY, NC – April 30, 2025 — Cprime, a global leader in enterprise transformation through intelligent orchestration, today announced the…
The Product Owner’s Guide to AI Features—Balancing Innovation with Value Delivery
AI is changing the game. But it doesn’t rewrite the rules of product leadership. The opportunity lies in choosing where…
Enhancing Customer Loyalty With AI-Powered Personalization
Customer experience used to be about delivering the right message to the right segment. AI-native enterprises are building something far…
6 Ways to Improve Customer Experience with AI-Powered Insights
Every enterprise knows the stakes. Customer experience defines long-term growth, brand trust, and competitive positioning. The focus has shifted from…
Building Resilient Enterprises with AI-Powered Adaptation
Enterprise resilience now advances through responsiveness, not recovery. As economic volatility, AI-native competitors, and persistent supply chain risks converge, traditional…
How AI Is Transforming Customer Service Automation
The next wave of competitive advantage is being shaped by how companies structure engagement through systems that anticipate, orchestrate, and…
Improving Customer Experience: How AI-Driven CX Fuels Revenue and Retention
Customer experience (CX) is the defining battleground for business success. Every interaction shapes perception, and every friction point is an…
Customer Experience Automation Just Won’t Cut It Anymore
Customer experience automation has optimized operations for years, improving efficiency and reducing costs. But automation alone is no longer enough.…
The Hidden Challenges of AI and What Successful Companies Do Differently
AI is supposed to be the game-changer, the ace up every enterprise’s sleeve. It promises to revolutionize industries, make businesses…
Technology Alone Won’t Cut It: Building an AI-Ready Culture to Support AI Transformation
Organizations invest heavily in AI tools and infrastructure—to the tune of well over $1 trillion globally since 2022—but often fail…
The Smart Way to Measure and Scale AI ROI
AI investments are accelerating, yet ensuring a strong return on investment (ROI) remains a persistent challenge. While traditional ROI measurements—such…
4 Insightful ServiceNow GenAI Use Cases to Reduce Manual Work for Agents with Case Summarization
Case Summarization for IT workflows is the latest inclusion in the ServiceNow Vancouver release powered by GenAI. This feature helps…