Salesforce is one of the most powerful and popular CRM/Sales platforms in the world, and for very good reason: it’s an incredible solution for sales organizations, and it’s incredibly customizable. And, they’ve built a well-rounded...

If your organization is currently using Zendesk for internal and external customer service and request management, but you’re considering switching to Jira Service Desk, you’re not alone. While Zendesk is a great product, many companies...

While many think Atlassian Jira is a tool solely for technology teams, it is tremendously useful for the entire enterprise, including business teams. Whether you use the tool to manage the team’s day to day...

Rally (formerly CA Agile Central) is a powerful project management software tool that offers an effective method for organizing and tracking iterative tasks and projects in an agile environment. However, many users find that their...

Part 2: Compliance - a New Approach Compliance is the process of making sure that the applicable laws, regulations, ethical practices, and internal policies are followed for the organization. Achieving compliance is an on-going organizational...

When you’re in the midst of a home improvement project and realize you need a unique tool, you’ll probably jump in your car and visit the local hardware or home improvement store. While you’re there,...

In Part 4 of this Governance series we discussed configuration management. In this final installment we’ll take a look at the best practices around add-ons, integrations, and health monitoring. Add-ons & Integrations Selecting add-ons The...

In Part 1, Part 2, and Part 3 of this Governance series we discussed the people and processes supporting the human side of governance. In this part, we’ll take a closer look at the best...

In Part 1 of this Governance series we discussed the governance model and the need for a Governance Committee, and in Part 2 of the series we discussed the committee roles and responsibilities. Now let’s...

In Part 1 of this Governance series we discussed the governance model and introduced the need for a governance committee, but who makes up this committee and what does the committee and each of its...

The Atlassian Tools Ecosystem - The Backbone Of Your Enterprise Jira has become one of the world’s most popular tools. This is partially because it is highly customizable and can easily integrate with a robust...

Please note: This is one in a four-part series on the powerful reporting capabilities offered through Atlassian Jira Align (formerly Agilecraft). The series will cover Jira Align reports of specific value to agile practitioners at...