There are several specific phrases that Project Managers tend to get anxious about and one of them is “I quit”. Admittedly, we have all been in a situation where this can have a good impact...

Project assumptions, that have not been validated, discussed or documented can seriously impact a project effort with respect to the schedule, the budget and the scope of the effort. Recently I had a discussion with...

Recently I received a note from one of my project management colleagues who told me that he, and the project team, never completed a thorough stakeholder analysis at the beginning of the project. The result?...

We have all been there before! Various project tasks are incomplete, or late, because a Project Team member didn’t know that they were responsible for the tasks or didn’t know how to complete the tasks....

How many times have you been in a meeting where someone was using project terminology, or acronym, that was unfamiliar to you? It has happened to all of us! As a matter of fact, I...

Have you ever found yourself in a situation where you didn’t have the information you needed to make informed decisions? You didn’t even know who could help you or answer your questions? This has happened...

While teaching a project management workshop recently, we were discussing the roles and responsibilities of the project team. One of the participants raises the issue of disengaged Project Sponsors and understanding their roles. I am...

The Standish Group conducts regular studies of project success rates which provide interesting insights into the project outcomes for software initiatives. Some of the data seems logical, but some of the findings took me by...

Recently, while speaking at a conference, I asked the question “How many of you have the title of Project Manager?” There were about 35 people in the room and no one raised their hand. Okay....

Have you ever heard a statement similar to “Customer service is just not like what it used to be” or “Good customer service is a thing of the past”? Even if you have not, it’s...

When it comes to acceptance criteria, you want just enough detail that the customer can accept the work item as “done” without telling the team how to do their work. People frequently ask about tips...

Have you ever been in a situation where someone said: \"we are not an Agile shop…we are following a hybrid approach\"? I must admit that I have heard this statement many times over the past...